IHOP — Restaurant in Maryland

When I say this has got to be the worst IHOP experience I have EVER, EVER, EVER, EVER, EVER had, I mean the absolute WORST!!!! (Why didn't I heed the advice of my fellow Yelpers???)

For starters, on the day of my visit, Ms Phyllis the hostess, was manning the hostess stand & taking names as the restaurant which was kind of crowded; no biggie, ok. I noticed 3, not 1, not 2, but 3 sets of diners enter, put the names on the list (bc I personallllllllly saw 2 sets drive up after us, exit their vehicle & THEN give their names) after myself & my family entered, listed our names & sat await a table. When the 3 sets of diners were seated, I walked to Ms Phyllis she consulted the list & advised me "they were here already"; hmmmmm puzzling to me because as she looked at the list, so did I & I clearly saw our family name & another dead smack in the middle of names that had crossed through with a line... Ma'am, how are you skipping folks like this???? Then magically, after the Q&A session with Ms Phyllis, a table became "available" for my party of 3.5 (3 adults 1 baby); what miracles never cease #sarcasm

Mr Donald the server was ever so pleasant & made sure our food was delivered & was not only pleasing to the palette, but also in temperature & appearance. But the proficiency of his food delivery, he lacked in memory. We had to ask several times for condiments & drinks to be refilled. When asked for the check, we got it, but didn't know what to do with it: pay at the register, give it to him or possible eat the check, sheesh #moresarcasm

The one & ONLY bright spot of the visit was Ms Sharnyta; she seemed to be our personal attendant. She made sure we got the things that Mr Donald failed to provide & additionally she visited frequently to check if there was anything more we desired to have; #IHOPsuperstar. I'd like to see her transferred out to another location where CUSTOMER SERVICE matters. Apparently, here, it's all about the food.

The other tom foolery that can be noted & which attributed to a poooor poor rating in my book was: -the table we were seated at, we had to ask it be wiped down ONCE we were seated; thought this was supposed to happen PRIOR to seating folks; IJS -shouting across the restaurant by fellow employees, one to another; I mean let's use our professional inside voices people -trashed napkins strewn about on the floor & in the walk way, thanks Ms Sharnyta for attending to that -more loud talking & huddling of employees at the register; I mean I came here to dine, not to overhear conversations about who shot John (figurative reference) -my sister asked for a high chair; I think my niece grew 12 inches by the time we got it... My sister literally walked over to get it & once she was noticed, someone came to assist her with delivering the chair

I was appalled at this visit; never have I seen such un-customer friendly type, unprofessional, backyard antics in my life thus far.

I paid the bill & we were outta there... That was an experience I never...

My partner and I decided to visit this Ihoo location on Sunday, March 24, 2024. It was a disaster from start to finish. We stood at the door for 5 minutes waiting to be seated! Upon entering the lobby was a trashy mess! There was a young lady with braids whom I’m assuming to be the manager who was standing by the kitchen entrance who saw us and continued to talk and watch us. Finally she seated us at a dirty two too table that had dried strawberry syrup on the table, trash under the table and a dirty seat. Approximately 5 minutes later a young lady came to take our order and I ordered for my partner and I wasn’t sure what I wanted so she said I’m going to take another tables drink orders and I will be back, in the interim another young lady came over named Jayme and said can I help you I explained another young lady came over and started the order but left to take another tables order because I was unsure what I wanted she said no worries I can take it and let her know. I said okay well my partner would like to change her initial order because we noticed something different on the menu she said okay so we placed our order. Jayme told the other young lady she picked us up and took our order and the young lady said I will transfer the one order to you so she says well they changed it and the young lady goes onto say what I already sent it to the kitchen, the lady I assumed to be the manager goes to the kitchen and hollers don’t make that order for table 55 they can’t make up their mind and they don’t want it, first of all why would she send it to the kitchen without both orders we came to eat together and one plate would’ve come out without the other. We finally received our food the pancakes were ice cold and so was the sausage. We sent them back. My companions pancakes came back within 3 minutes however, my pancakes came back after I was done eating which was approximately 15-20 minutes and I had to ask where was my sausage links. She said it’s coming! After waiting all that time my pancakes came back undercooked and my sausage cold! The entire was a disaster! The staff was sitting off in another area eating and talking all the while there were multiple dirty tables! I remember when Max the proprietor first came to that location and the one in Greenbelt it was nice! I’m assuming he’s no longer in charge! We will NEVER come there again! This place needs an overhaul from...

I have been to many IHOPs and I must say that this one is without question, my worst experience. It was about 5:30 Sunday morning on 8/20 when me and my party of 3 arrived after a long night at the casino. Immediately upon entering, I noticed a foul scent emitting from the restaurant. It smelled like a nasty wet rag. There were two other tables occupied when we arrived, and that is only important because it eliminates being busy as the excuse for why this place was so disgustingly dirty. Wait for it...there was a bug in my menu!!! Yes, you read correctly; a bug! The tables and floors were all dirty with food, and the edge of the seats between the spine and the actual sitting piece, were full of nasty stuff that was clearly not from the previous customer. My sister in law insisted on washing her hands prior to ordering, and the look on her face when she returned said it all. Why would the bathroom in this establishment be any cleaner than the actual place? Nevertheless, we were famished and ordered. ( I know...but we were very hungry). Fortunately, the food was fine with no complaints. The waitress was also good at taking the order, and making sure we were being attended to. At the end, we ignore the nasty atmosphere and ate our breakfast. We even left the average 15% tip for the waitress. That said, I really hope someone takes a serious look at how this place is managed. It was appalling to me that a big name like IHOP will allow this place to operate in...