Papa Johns Pizza — Restaurant in Maryland

My experience with Papa Johns the last 3 times have been awful.

My first order was all messed up. I order online and had requested certain items taken off my papadia and others added and it was  not what I had ordered. So I called and let them know, and I was given 2 personal guarantees for the mess up.

A week later I called and took advantage of my first personal guarantee which was a medium size pepperoni pizza and a Philly cheese steak papdia.

I received my order  after waiting over a hour all stale, cold and looking as if it has been sitting out for hours after asking the employee Dj can he make sure my order is fresh because the delivery guy went back to papa johns because he couldn't find the address that I gave to Dj over the phone the first time.

I didn't call and mention it to them because I already been waiting for over an hour. So a week later I took advantage of my second personal guaranteed again which was yesterday and it was the same thing.

I really knew something was wrong with my order again when the delivery guy asked me was my order free and surprised when I gave him a tip.

So based off my experience when your order is messed up by them and they give you credit for it, you will be rewarded with leftovers that they made mistakes on from previous orders or from customers who didn't pick up their orders.

When ordering from here just cross your fingers and pray that you'll...

Where I work at we get papa johns delivered every single day. They sale the pizza 1.50 a slice. Which is clearly overpriced but the pizza is always good even after sitting under a heat lamp for 2 hrs. So I decided to order some at home hoping it would taste even better fresh. And of course, I was wrong. The pizza tasted worst being fresh than it did being under a heat lamp for hrs. The pizza I got was like they weren't even interested in making it. Not enough sauce, not enough toppings. I paid for extra garlic butter ( the only reason to choose them over any other pizza joint) and they didn't even bring them. Pizza is normally doughy and needs at least 3 cups of garlic butter to go with it. I thought this was just a mistake but I've ordered at least 10 times and it's never consistent. I think I'm done with this place. If I want some I will just grab it from under the heat lamp at work. Since its perfect each time they bring it here. Don't know if that's the thing for them that it depends on where it's ordered they actually try to make it taste good. But this pizza cost way to much for it to be so damn inconsistent. Get your stuff together papa. Make every pizza the same way no matter where it's ordered. for god sakes, if someone orders 3 cups of garlic butter bring 3 cups. I don't even know why they charge you extra for them. The best thing about papa johns is the...

So, I and my family all like Papa John's flavor over other pizza places. But this Papa John's has become sloppy. This is the 5th order in a row in which my order has been with wrong, delivered upside down or they forgot something. Though they have been good at fixing the issue each time I called, I should not have to call EVERY SINGLE TIME and wait an extra hour to eat. So maybe a review will make a difference. This time, ordered a custom pizza which was supposed to have steak on it along with other ingredients. Guess what, no steak. The sticker on the box says I paid for steak. But at least it was delivered rig. And please, go back to the other box for wing delivery. First off, this new plastic thing pops open too easily and risks dropping it at the door. Secondly...it's plastic vice biodegradable cardboard. Please Papa John's, get your act together and start caring about more than making money. Being by far the most expensive pizza place, make your full experience appear to be worth it. People like my family are loyal enough customers that we'll continue to order, but don't let customer loyalty be an excuse, but a reason to make it...