I always liked our Papa Johns until today
I ordered an XL pizza, Breadsticks, and a soda from Papa Johns at Kent Town Market in Chester MD and I am EXTREMELY unsatisfied. I never got my pizza and when I called an hour later the lady said I was not in the system. Then after I told her about my confirmation she said well you are listed as carry out. My first thought was okay you lied I am in the system under carryout. After that I told her it says delivery and she said make sure you did not order from Easton so I read out the entire page and the address of the Papa Johns on Kent Island which I was not lying because why would I know the address by heart. So she said let me get my manager and after that she came back and said she can place my order but it will take an hour! No way! Nothing was resolved and she did absolutely nothing o fix the problem. Thank you, Papa Johns at Kent Town Market...
Read moreIf I could give zero stars, I would. We ordered online, tried to call immediately after placing order to ask them to please include plates since this was lunch for our business office. 15 minutes on hold and no one ever came to the phone. Annoying, but not really a big deal. Our ordered was quoted to take 30-40 mins for delivery. It took them 1 hour and 15 minutes to deliver. Tried calling several times to find out what the hold up was and again, no one answered the phone. I spent 35 minutes on hold just trying to get ahold of this location. Finally, as I was about to drive to the location to get our money back in person- since no one answered the phone- the delivery man finally showed up with our pizza that was barely even warm, definitely not hot. Will not ever order from this location again. Dominoes is in the same delivering area, call...
Read moreOh boy….ordered online via the app and never got confirmation. However, saw that it came out of my bank paid. Store never got the order and when I called to figure what the issue was…..got to speak to Tyler, the manager. He didn’t know what to do and told me to call my bank. So I asked what the customer service number was for Papa johns and was told to google it since he didn’t know lol. I get that he didn’t know how to help but cmon dude at least get me a number to someone who can. I googled the number and had my...
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