Papa Johns Pizza — Restaurant in Maryland

Yesterday February 29,2024 i ordered pizza from papa John’s around 3:30ish pm. The pizza was delivered to my house. My husband was home to receive the pizza. My husband called me asking me did i put a tip on the bill. I told him no because i thought he had cash. So he asked me what can we do because the delivery guy was right there. I said well next time we will better organize the tipping situation. So the papa John’s delivery guy said well someone needs to give me a tip. I said excuse me? Tipping is optional. He said no it’s not it’s mandatory. He also told me he has been doing this job for over 10 years and we have to tip. I explained to him we paid delivery fee and if we felt the need to tip it’s totally on us. He then said don’t order for delivery if i don’t have money to tip. So by now I’m a little frustrated that he would say something so rude to me. I order from papa John’s so many times and I’ve never been talked to like that. I hung up the phone and called the store for a manager immediately. I explained to her what happened. She seem a little busy so she was rushing me off the phone and just apologized and told me she would give me 50 percent off my next order. To be honest i was not satisfied with that response. The way the driver was very aggressive towards me and demanding a tip i feel she should have had him call and apologize to us. I now feel unsafe to even have food delivered scared if he comes and we don’t have tipping cash he will do something to me. I would really appreciate if a general manager can call...

The email I just sent the corporate office sums it up: What type of food handling/infection control education does your company require? I came to pick up my online order and a very polite girl named ** (it should be noted that I included her name in the email, but I'm not going to do that to her on a public forum) took my payment and informed me my food wasn't ready. Okay, no problem. I paid cash, and she returned the correct change. I then watched as she headed to the prep area, which is in plain view, and began preparing dough without washing her hands. For the duration of my wait I witnessed her sneeze not once, not even twice but three times into the open air. She didn't even attempt to use her shoulder or arm to cover her mouth. Assuming to myself that it could not get worse than this, I watched in disbelief as she went back to the walk-in to retrieve fruit toppings for the pizza station and returned to the prep area and once again began spinning without even washing her hands. It should be mentioned that there were four other male employees including one who was off to the left hand side at a computer in plainclothes who didn't even look up The entire time I was there. This is absolutely disgusting practice. As I will never return to one of your locations, I felt you should know so that you may implement stricter standards for public health, food handling, and...

UPDATE: I received a call from the vice president of operations who sincerely apologized and assured me that the assistant manager mentioned below was disciplined. I'm surprised, and grateful, hence the change in my rating. Good job, Papa John's; way to keep a loyal customer.

Papa John's pizza may taste great, but the customer service at this location is the absolute pits. I called to make an order, but before I could the assistant manager on duty puts me on hold--for almost 10 minutes!--to answer another call (or make pizzas, as she later declared). Either way, the long hold frustrated me, and I asked her why I was on hold for that long. Then she got an attitude with me and hung up on me. I went to the store to speak to her general manager (who wasn't there), but the rude manager told me she hung up on me because I was being rude to her by raising my voice. I give her credit; she's gifted in the art of winning arguments by saying absurd things.

The bottom line, I've never experienced someone who was that rude even when unprovoked. I was hoping she was having a bad day, but she told me she wasn't...so that's WHO SHE IS! Also, she did not seem at all fazed that I would contact her manager. I wonder what their definition of customer service is.

I will never shop that store again unless I receive some assurances from upper management that my patronage is valued, even...