COMPUTECH INTEGRATION & TRADE — Local services in Beltsville

I would have given Computech 6 stars if I could have.

I personally, and my company, Trace Systems Inc., have been working with Computech since 1993. My company develops software to control hardware -- both through consulting services, and via our unique software tools that we sell to other developers.

We have used Computech as a supplier for computers for our clients, as well as to purchase and repair computers for our personal use and for our business. The desktop computers they assemble and sell always have the best price / performance ratio.

Their people are the most knowledgeable and helpful we have found. Their service work is so good that, now that we have moved out of state, we still find it well worth our while to drive nearly 2 hours to Computech for our needs.

Here's something to think about, especially if you use computers in your business: when your computer needs service, the most critical consideration is to preserve your data. Even if you regularly back up your data, a problem will always strike between backups, so there is always some amount of data that hasn't been backed up YET.

Computech is the only company that I know that I can trust to preserve my data during a repair incident. Computech goes to great lengths to save your data, if it is at all possible.

(Some other companies will take the easy way out and just reformat your hard drive, to save THEIR time. We were once badly burned by a different company that actually did...

I took my son's laptop in with a broken keyboard connector. The guy working there said he would charge me over $100, I wasn't going to pay that much because I didn't spend a lot on the laptop in the first place. He then said $99, then $89. I said I really didn't want to pay $79 if there was something else wrong than just the connector, he said don't worry he could fix it. So, I took him at his word. The receipt did say for labor. But again, I took him at his word in good faith that he would fix it for that price. They discovered the keyboard was bad and decided to charge me an extra $40 for the keyboard. I argued with him but it seemed like this is the way they do business and I wasn't going to walk out with a working laptop if I didn't pony up another $40. I have another broken laptop that I was going to ask them how much to fix but after changing the price on the first one. There is no way I would do business...

Wow, all I can say is wow. I don't think I have gone anywhere to give a business my money and been as disrespected as I have at this place. Arrived to find web cam and to see what other computer parts I could find I pull the door to go in it was open. An Asian lady then comes to the door flips the closed sign blocks my way and says, "what do you want". Ok since I figured it was computer store it was obvious. I responded I am looking for a web cam. Before I could get the words out to say what else I wanted she said, "we don't have that go to best buy and slammed the door in my face. I was kind of stunned. If you are wise I would not go to this place horrible customer service. I wasn't even a customer yet but they don't have to worry I won't be back. They might win some but they just lost one. On my...