Papa Johns Pizza — Restaurant in Maryland

I place an order for a Large cheese pizza. 1. The pizza was not sliced. Which was ok. But most of all I saw a few advertisements for a large Pizza for $10.99. I ordered a large Pizza. I confirm I would be paying $10.99. Today as I was reviewing my bank account I noticed I was charged $30. I call to speak with the manager to asked why I was charged an incorrect amount. I gave the manager all my details from the time I place the order by calling the Urbana store. The time I call to verify the status of my order. I told the manager how much I was charged the manager for the Urbana location was extremely rude. Insisted that he has no record that I ever called in to order a pizza. Even though I gave him all my details. He told me he has no record of me ever placing any order. He was so rude he hung up on me. How can someone be a manager representing Pappa John Pizza. With no customer Service. Who treats customers with no respect. Then hang up the phone on me when I gave him all details of me placing an order and was over charged $15. That's very unfair. Do not purchase Pizza from the Urbana store. The manager is very rude. That's the reason so many businesses closes its because of managers like this manager at the Urbana store location. Without customers there will be no Pappa Johns...

I hope my review helps your business. I wanted to share some honest feedback based on our experience ordering from your Urbana location several times.

We live in Urbana and have three kids who love pizza, so we often order Papa John’s. Unfortunately, we’ve noticed that the pizza from the Urbana location is not the same quality as other locations—especially compared to the Middlebrook location, which makes pizza much better in our experience.

Some specific issues we’ve noticed: • The pizza tastes different and doesn’t have the same quality or flavor as Middlebrook. • The garlic butter that comes with the breadsticks has barely any sauce—just one small spoonful in the entire box. It feels very cheap and disappointing. Even the dough and overall flavor seem off compared to what we’re used to from other Papa John’s locations. Because of this, we’ve stopped ordering from the Urbana store and now place our orders with Middlebrook, picking up the pizza on the way home from work. I truly hope management reads this feedback. We live in a great neighborhood with lots of families and kids who love pizza, and we want to support our local location. Please consider reviewing the quality of ingredients, cooking methods, or even staffing to bring this location up to the same...

PLEASE DO NOT WASTE YOUR TIME and MONEY by coming to this store. The manager is so rude and incompetent. We placed an order and the app said it was ready. When we came to pick up the pizza, at first the manager said they just put it in the oven even though it said it was ready. Then he changed his word and said they must have missed the order and need to make the pizza. He didn’t even say sorry. He was very rude and the way he talked was very unprofessional. When I told him it is ok to make mistakes but he should apologize for his actions, he said the pizza is in the oven and they are working on the order. He still didn’t apologize. We asked for refund and came out. WE will NEVER GO TO THiS STORE. Papa johns needs to hire...