Burger King — Restaurant in Maryland

By far the worst experience ever at a Burger King. Our first impression was great when we walked in. There were around 4 computer screens where you could place your orders so we knew everything we put in was correct. Once the order got to the people working there everything went down hill. We waited for a long time and then they called our order number. We approached the counter only to find out the order wasn't ready and they wanted to let us know they were out of the mushroom Swiss burger we ordered. My son had to order something else and we had to ask the manager to give us some of the money back since what he ordered was less expensive than the original order. He wasn't going to give it to us unless we asked.

After finally getting our order they forgot to put bacon on the bacon chicken burger and totally forgot my son's backup order. Remember, this was all done on a computer and was 100% correct on the screen when we ordered it. The man behind the counter threw out the chicken sandwich they messed up and it seemed to take another 5-10 minutes before we got the 2 things we messed up. The manager told me he did put the chicken sandwich on the tray and we did get it. I had to explain again that we didn't get bacon on it and the other guy threw out the other perfectly good one they only had to put bacon on the make it perfect.

We ordered just before 12:30PM and I didn't sit down to eat until around 12:50PM. My family that got their correct meals were finished before my other 2 kids got theirs and I was able to sit down and eat my Whopper which was now cold.

Other customers in the lobby were very angry and waited forever, too. As I was waiting for them to get my messed up orders correct they called up another customer that had been waiting forever to let her know they were out of the mushroom Swiss burger. Why keep letting people order it and wait a long time to find out you are out??? Why not let the person know the very second they order instead of telling them 5-10 minutes after they ordered that they can't complete their order.

I stood there watching the manager complete other orders as receipt with my order placed almost 30 minutes before sat on his counter in front of him. They finally got the order right without so much as a "sorry" from the manager.

$38.81 for one messed up dining experience. So much for "fast food" on our way home from a Washington D.C. vacation. Other customers in the lobby were warning others that were coming in about the bad service and they were leaving. I wish people warned us when we came in.

Maybe someday they'll have smart robots completing the orders that were placed on the computer so things will get done faster and without error. The humans behind the counter are bringing this Burger King down. I felt like I was talking to a brick wall. Beyond horrible. Avoid...

Edit: I'm finally done giving this store chances. This is my least favorite Burgerking I've ever been to. Over the years, at times service has been slow, the food was not fresh, and interactions were at best flat.

Every now and then, because I drive through here often, I peak back in, and every time I am disappointed by something new. Today was the last straw.

The positive, this visit the food was fresh and timely, the comm system was clear, and all necessary items were included in the order. The store is generally clean, but also nearly empty, so that makes sense.

Today, I went through the drive through and ordered 2 chicken fry meals and 2 whopper Jr's. The staff automatically assumed an upcharge to my meals with out my request nor asking if I wanted large (not the first time they've done this.

When I got to the window I questioned the price and verified what I ordered. The staff said it was correct and moved on without clarifying the reason for my confusion. Upon getting my receipt I found I was also charged $7.98 for the 2 whopper juniors rather than the $5 listed on the drive through menu.

When I asked about the price of the whopper Jr's, I was told I could not have that price unless I specifically asked for it, and they "are not allowed to". Then the staff member stared at me blankly, as if me addressing this discrepancy was not asking for the price they advertised on their menu.

To the ownership, you have a fantastic location nestled in the heart of a nice community, and you are treating your customers like they are expendable. From the outside it appears you are exchanging volume (which good service brings) for squeezing every percievable dime out of the limited customers that are okay with your tactics. From now on I'll go to Frederick or New Market if my kids want chicken fries. New Market is a short drive and they have excellent service (Shout out to Joel).

Original Review: Even with self order kiosks (Which I don't like) this store is still...

If the owner and burger king corporation thinks replacing cashiers with computers will benefit their businesses then their bound to find out how wrong that theory is.

I was in the store # 3357 located on ubana pike in frederick md. The service was awful. I am not really computer savy so what i ask to have put on my burger never got added to the order. Not sure what i did wrong . Anyways had there been a cashier "human being " maybe that would had been avoid.

To make matters worse the who i asume was a manager handed my food to a guy who just walk in and never placed a order. Not my job to tell the manager that he just handed out food free.

So i informed the manager that he never gave me the food i order. He said what did u have. I told him a combo 2 , he said i just gave thst to the other guy. I said yes the one who didnt pay you however i paid you for food so give me my food or my money back.

I can only imigine how much money this store must loose if they were ever busy though i doubt this location stays busy. I imagine like me, having the cashierless store is a huge turn off.

I also noticed that besides the manager the only staff seem to be 14 to 15 year olds. The food was awful because of this. I will never step foot in that burger king again and if i ever walk into any other burger king set up the same way, I will...