Popeyes Louisiana Kitchen — Restaurant in Maryland

Update.....21Feb 2023 6:18pm. I just went through the drive thru and my food was amazing!!!! Thank you for the good customer service my food is fresh hot, crispy and juicy. Everything was fresh we love it.

I am fairly new to the area and decided to treat my family to Popeyes. The experience was a bit disappointing. We spent about $40 and felt like we should have just made a trip to the grocery to put some tacos together. We went through the drive thru around 10pm on 10/30/2020 we did not have to wait much however the customer service was rushed. We only saw one person working the drive through from ordering to putting the food together and taking our payment. I really am displeased with that process because it shows a lack of public health concerns in the food industry, even outside of the current pandemic (I am servsafe manager certified). Anyways we got our food fairly quickly. The worker could have been more pleasant by using polite words like thank you, please and you are welcome but I thought maybe he was on edge because he was working the drive thru by himself. When we got home the chicken was stale and far away from being crispy. We did not finish our food so I placed all the left overs in my refrigerator for the next day. I decided to eat some of the rice and beans the next morning, after heating it in the microwave I sat down to eat it and a odor came up from that plate I was so disgusted!!! The rice had gone bad! Listen if that rice was fresh, why would it have gone bad the very next day? I did not leave it out for hours! What this says to me holistically is that their is a huge lack of rules and the enforcement thereof of Popeyes standards. I am a local and plan on living here for the rest of my life. I absolutely love Popeyes and hope that you all can get it together. I miss my old Popeyes in my old neighborhood because they seemed to have never missed the mark on providing amazing food that was ALWAYS hot fresh and delicious. By the way I've had Popeyes at this location three times, at every visit the chicken was stale. For some odd reason the chicken sits to long before it gets to the customer. Also a little customer service training really goes a long way. I hope this review actually helps make this place better because as I stated earlier I love Popeyes! Especially when...

I'm going to be a little harsh on my review even though this particular store is better than many other Popeyes I've been to. Reason being I'm disappointed in Popeyes as a whole. Not only have they taken away sides without replacing them with new options (i e. Onion rings, green beans, rice and beans) there are no veggie options (except Cole slaw), nothing remotely healthy (I get it, I could go somewhere else but when everyone else in the house wants it...) Normally I'd let all this slide because, yes, they're chicken is usually on point and I enjoy the shrimp. But tonight I opened up the popcorn shrimp to try and dig some of the meat out for our baby and discovered that 99.9% of the popcorn shrimp is, in fact, breading. The shrimp inside is like a shrimp vein. I was dumbfounded. I bet the profit from charging jumbo shrimp prices for some sea monkeys in flour is really making the execs happy. Me, not so much.

The last time we went they forgot our biscuits and this time they were rubbery, IMO. The mashed potatoes were good but the fries were cold. The chicken was up to par except there was one piece that couldn't really be called chicken(just a fried bone, really).

My DH also advised me that when he went in the store to grab our order, the manager was in his office, with the door open, on the phone having a very loud, very unprofessional, and very personal phone call... Let's just say, I'm glad we didn't take the kids in the store to hear that language.

On a positive note, the store is kept clean, the staff is usually friendly and helpful, and the chicken is usually fresh. So if all you want is fried chicken and some mashed potatoes,...

UPDATE Popeyes took 4 months to return our calls after we continually tried to reach someone and were bounced around, they casually offered to reimburse me for my meal. That's all they offered.... unreal.

I got sick to my stomach, and continue to every time I think about what happened at this Popeye's in New Market. I went through the drive-thru on Monday 2/21/22 and ordered a sweet tea along with a few other items. When we left I tasted the tea and realized it was un-sweet, so my wife was kind enough to run back inside and try to swap it out. She was told the entire batch of "sweet tea" had not been sweetened, and it would take a moment to correct. She eventually received a new sweet tea and we went on our way. I finished the tea along with my meal and realized that there was something inside my cup after I had finished it (I originally thought it was leftover ice). To my absolute HORROR, I found a lighter inside of my cup. A dirty, rusty, disgusting lighter!! We tried to contact this Popeye's directly but their phone either doesn't work, or they just don't answer it. We contacted corporate that same day, and we were assured it was being taken seriously. I assure you it has not. We have called back multiple times this week and still have not spoken to anyone about this matter. Totally disgusted and utterly disappointed...