Starbucks Coffee Company — Restaurant in Maryland

The service is the worst. There’s a young man at this location that has no manners and no skills for customer service at all. I have worked in the customer service industry and I understand that having a long day has an effect on how you interact with people. However, there’s no way this person can justify acting this way.

At first, I approached the front and I waited there patiently because I saw him making a drink. He took about 2-3 minutes making that drink which is fine. However, it was HIS DRINK. Then he looked at me and did not acknowledge me at all and continued with making a second drink. For his coworker. I waited about 6 minutes to even place my order and once I was placing my order, he was very arrogant and rude in the way he was taking my information. I always get the same thing so I know to order size, drink, and substitutions if any. Took payment and took another 6-7 minutes for 2 drinks. I never complain about customer service because I have worked in it and I know how difficult it is with difficult clients but this was BY far one of the laziest, choppiest interactions I’ve had with anyone. An absolute...

I have given this Starbucks so many chances, just because the first month when it opened I got good customer service and drinks but now it just feels like toxic relationship. I believe more training needs to be done, I’ve had employees do drinks incorrectly or not know how to do the drink. There’s been times where they didn’t have certain ingredients or at one point more then half of the menu wasn’t available for a while so I stop coming. Today I returned feeling hopeful I said I’m going to give them a 13th time I ask for Caramel apple spice and the 3 people working there didn’t know the drink, I’ve gotten this drink many times over the years I explained the ingredients, I understand they were going go based on recipe book. So I let them handle it. They were very nice I’ll say and active in trying to figure it out. I went for salad real quick. I come back ask them if the only drink on counter is mine they said yes, my mistake was not tasting it but the thought of burnt tongue cringed me. So when I got back to work I tasted it and to my disappointment not even close to what I order and...

This Starbucks just opened and it never has anything. Went one morning, no tops FOR HOT COFFEE. I Order anyway. They made it cold. Went again and no one knows the recipes. Went today, the cashier had to ask someone if they made the drink I requested. The young lady seemed to not feel like making anything complex or something, so I just left. I'll keep driving to clinton from...