Starbucks — Restaurant in Maryland

if i could give zero stars i sure would. i came to this starbucks around 11am 10/4/25 with my boyfriend to get a quick coffee. As my boyfriend was ordering the drinks through the drive through, the employee got the order wrong putting the caramel drizzle on the lemonade instead of the coffee so i quickly corrected it as he was stating the total. the manager swiftly chimes in and yells “we got it, he wouldn’t do that” and i said hm okay that was quite aggressive. as we pull up to the window. the manager hands the employee my drink and sarcastically says “oh and i put an extra pump of caramel in your drink” fake smiles, drops the smile and yells at us, “GET OUT OF HERE” there is absolutely no way that manager was talking to me. the employee at the window ignored her behavior and asked if i wanted a straw.. excuse me? hello? i was baffled as to why i was being treated that way. i immediately deem my boyfriend and i’s drink as unsafe. therefore i go inside to confront the encounter because now i feel threatened and assume the drink is unsafe. i confront the manager about her sarcasm and she aggressively stated: “yes i as being sarcastic, i was being funny.” i ask her why and she stated “i like being sarcastic” long story short she remakes my drink because i know but still feel threatened as the drink still felt off, my boyfriend also stated that his drink was also way off (strawberry lemonade). the store cameras captured this whole experience if the regional manager needs any proof. overall AVOID this franchise in montgomery village. i’ve never had an experience like this but as a warning you might be treated like this as well. i will be calling corporate to report my...

I've been buying things from Starbucks almost every day for at least 15 years. I've noticed that over time the service has gotten worse and worse, mainly due to the rudeness of the employees. Whenever I go into Starbucks, I prefer to first use the bathroom, wash my hands, and then place my order calmly. I don't have to rush so I can relax and enjoy my coffee. The moment I went to use the bathroom I realized that I had a code. I asked the attendant and she refused to give it to me until I placed my order. I explained to her that I just needed to wash my hands and that I would place my order, but I wasn't in a hurry. I just needed to use the bathroom first, so I could place my order calmly. She was simply arguing that she didn't want to give it to me. This is such a stupid situation that many customers will feel bad and we will stop using Starbucks for such a simple thing. It's such an embarrassing situation for the customer who is consuming in the store and practically has to beg to be able to use the bathroom to wash their hands. It's pathetic and ridiculous. I will never go back to this store...

Waited in drive through for 15 min and no one ever took my order… My daughter was sleeping in the car and I had two other kids with me or else I would’ve gone inside. I then pulled up to the window and an employee saw me. She opened up the window and snarked at me. She told me that she would get to me when she was able to with an extreme attitude. My other two kids were dying for Starbucks so I waited another seven minutes until I finally just told them we had to leave. So unprofessional and disappointing that I drove specifically to a Starbucks with a drive-through because my one daughter was sleeping and I wasted not only the time driving there but then the time waiting and never got anything. If they were overwhelmed, that’s understandable, but the fact that she gave me an attitude and never came back to the window is completely unacceptable. And then called the store to complain to the manager, but of course no one...