Taco Bell / Pizza Hut — Restaurant in Maryland

I ordered through Ubereats. This restaurant knew my order was placed at 8pm, it was set to be delivered at my house at 8:30pm. Unfortunately, no drivers were around at the time of making my order (which I completely understand) and in my assumption they made the food when they received the order AT EIGHT! I called the store at least 5 times to address my concern because I did not want to receive bad quality food because the time kept being delayed while I tracked my driver when he was picking up my order and NO ANSWER, so I communicated to my delivery driver to please ask if the food was hot/fresh when picking up my order. The employees could’ve had the decency to remake my order or at least checked the food when the delivery driver asked if the food was recently made when it was picked up, and then Taco Bell employees proceeded to lie and said it was made two minutes ago. received my order at 9pm. My order was a nachos bell grande, 2 chalupas, 3 dorito tacos which ALL WERE SOGGY AND COLD !!! I’ve never been so disappointed with an order and the way a restaurant handles their food/customer service. Very bad food handling/quality. This is definitely against safe food handling guidelines (serving/selling hot food which has been sitting out for en extended period of time in room temperature). I unfortunately had to throw out my food, I’m currently pregnant and cannot risk getting sick from food that’s been sitting out for a long time. This isn’t the kind of food you can just “heat up”. This food is only good when served hot and consumed on the spot. Why didn’t I cancel the order? Simply because I had high hopes that people had common sense and believed I was not gonna receive cold food. LESSON LEARNED ! I’ve worked in the food industry in the past and I would never serve a customer cold food. I would give no stars...

On 10/16/20 at around 7 pm, I arrived at this location to pick up an Uber Eats order. I left there highly disappointed, humiliated and insulted by the lack of respect and unprofessionalism of two female staff at drive thru.

I approached the drive thru and was forced to wait a few minutes because a female staff act as if she didn't hear my horn. Instead, she walked towards the front. Eventually another female staff approached the window telling me to go and park, and someone will bring my Door Dash order. I, immediately told her I'm picking up an Uber order. She shut the window and walked away without asking for the customer'sname. Then approached the window again and in a very hostile manner asked for the customer name. I gave her the name and asked for her name. Once again, in a hostile manner she said, "What's your name" and literally shut the window in my face and walked away. At this point, I was baffled by her poor conduct. She eventually came back to the window still being disrespectful and using the opportunity to keep shutting the window in my face as I recorded her, which she obviously didn't care about. While the other female employee disregarded my presence as well, which is totally unacceptable.

I was highly disgusted by the two female staff poor behavior and considered cancelling the customer's order. I, eventually spoke with Andrew (manager) and was given the order, which was the most important of it all.

The two female staff poor behavior towards me was definitely poor representation of Taco Bell and shouldn't be allowed tolerated. 👎. I hope after forwarding the video of the occurrence to the Corporate office, these two employees will be...

The food was not good it was poorly made the ingredients like the lettuce and tomato looked wilted and poorly put together I had items missing from my order as well and to top it all off the one man that works the drive thru the white guy with glasses is super rude basicly tosses ur food at your he is rude every time I've been to this location I will be calling corporate tomorrow about this location because I myself won't be coming back here I've worked in the food industry for over13 year's they are. Highly unprofessional and if they hate there job that much should seek work else where instead of taking out there bad additudes on the customers also if I could have gave this location negative stars I would have I will never return to this stores location and like I said I will be a Karen tomorrow and be...