Taco Bell — Restaurant in Maryland

I have gone to this location several times as it's in the same plaza where I work at. The staff have always been pleasant and accommodated my requests, and for the most part the food has always been accurate. However every. single. time. that I've ordered a doritos locos taco Gordita Crunch, I've gotten a regular taco shell. Today is the third time I've received one, yet paying more for a doritos shell. I've asked them to remake it in the past, and they have done so (seemingly begrudgingly), but since ordering them I've gotten the wrong one two other times but charged for a doritos shell. I can understand maybe once or twice being wrong, but this is three times in a row now and it's quite aggravating. I usually order big for my family and I for dinner, and we enjoy everything else we receive, but the Gordita's are my favorite and I am really disappointed every time I get the wrong one. The staff needs to be trained on reading the screens on the lines for order accuracy (I used to work as a Shift Lead at a Taco Bell in another state, I know that it says "NC Gordita" on the screen) to ensure this doesn't keep happening, and I will be discussing this with a manager upon...

05/02/2024 @ 7:57 am. Cashier , AZUCENA M. I'm IRRITATED with Taco Bell at this point. The one on Oxon Hill road as well. But this one is IN LIVINGSTON SQUARE. I asked for A steak crunch wrap. I ASKED HER if creamy jalapeno sauce comes on the crunch wrap...SHE SAYS NO! AND I KNOW IT DOES. SHE SAID NO...IT...DOES...NOT! So I said ok. Can I have it on the crunch wrap AND 1 EXTRA ON THE SIDE? SHE SAID YES. She actually asked me two more times if I wanted the sauce on it AS WELL AS on the side. I said YES! She gives me a plain dry crunch wrap and then has the nerve to charge my card .87 (basically a dollar) for some donation! I was very upset. You're gonna charge me without asking me AND YOU CANT EVEN GET MY ORDER CORRECT?!? NO! I WANT MY 87 CENT BACK OR A FREE CRUNCH WRAP. IM ABOUT TO BE DONE WITH...

I simply asked for a burrito with no beans, and what do I get a full bean burrito with rice, which is in no way what I asked for- I ordered a beef burrito supreme…so I get home and call the manager, whom I believe gave me a fake name because it took her too long to give me a name. I explained the issue and she said “well we make mistakes and I guess you didn’t like our mistake”….what kind of customer service training were they provided…and this was a small issue that could have been easily rectified…..This location just opened and service is already this bad….i hope the district manager nips this type of behavior quickly or this store will be...