The Crab Shack Crofton — Restaurant in Maryland

I had my first dining experience here and will NEVER go back again. When I came in I was greeted by a young lady who asked me if I had ever been there before. I said no and she told me to grab menus, seat ourselves and order at the bar. We ordered Cajun boil bags, my husband ordered a fish basket and I ordered half a dozen jumbo crabs. We saw another patron that had some really nice jumbo crabs. When I got my order the crabs I received were medium to large at best. I told the waitress these were not jumbo and would like them replaced. One manager came back with the crabs after Thursday kept carrying them around the restaurant. She told me she could get their crab stick and they measure they point to point and they are jumbo. I told her I have eaten crabs all my life and never seen crabs that were jumbo come back this small. She told me these were Texas and Louisiana and not MD crabs so they would be smaller. WRONG! The LA crabs are typically bigger than MD jumbo crabs. Another manager came out and they told me they will not refund my money. I paid $75 for 6 medium/large crabs!!! She said they have signs all over but yet where is there a chance to read any disclaimer? You should be told that when placing an order. Had I known that I would have never ordered them at all or asked to see them. The manager told me she could not make me anymore jumbo because that was the last of the jumbo. They gave me the left over scraps! They should have put those in with large to provide better service to patrons. Knowing I'm ordering food I'm not satisfied with and they just took my money. I did not receive what I ordered or to the quality. As a first time diner then should have informed me for future reference but instead lost a customer forever. If a customer cannot be refunded and you refuse to make sure they are satisfied with their meal then that should be stated verbally and a waiver written. I ended up leaving with no crabs but they have $75 for 6 crabs on top of everything else we ordered. Will NEVER...

I recently tried the Cajun boil bag at this restaurant and I have to say, I was extremely disappointed. The flavors were so bland, I could barely taste any seasoning at all. What surprised me even more was the fact that the corn on the cob was whole, making it difficult to eat and enjoy with the rest of the ingredients in the bag. Additionally, the sausage was only served as a link, rather than being cut up and mixed in with the rest of the dish.

To make matters worse, there was not enough seasoning or butter provided in the bag to give the potatoes any flavor. I ended up having to pay an extra $5 for more butter, and even that wasn't enough to salvage the dish. Overall, I was very disappointed with the Cajun boil bag and would not recommend it to anyone looking for a flavorful and satisfying meal. In addition to the disappointing Cajun boil bag, I also tried the Mexican corn at this restaurant and found it to be a little off. I'm not sure what they do differently, but the flavors just didn't work for me. However, I will say that the crabs were good and the crab pretzel was also tasty.

On a positive note, I have to commend the servers at this restaurant for being attentive and friendly throughout the meal. Despite the disappointing flavors of the Cajun boil bag and the strange taste of the Mexican corn, the servers were always quick to check in on us and make sure we had everything we needed. Their hospitality definitely added to the overall dining experience, even if the food fell short of...

My wife and I went to the Crofton Crab Shack location this evening to order two Lobster rolls. As I ordered our sandwiches, I asked my wife if she wanted to share some fries. When she said yes, I informed the cashier that I wanted to add an hour of fries. The cashier then asked me what size I wanted, which I stated “medium”. We then sat down and waited for our food to be brought to our table. A server then brought a large cup of French fries to us…moments later, the same person (cashier) who initially took our order brought our Lobster roll sandwiches and to our surprise, it included fries as well. When I asked the server why she didn’t inform us that fries were already included with the Lobster rolls, she stated that she didn’t know. I then asked to speak to the manager. The manager (Ashley) came to our table to hear my complaint, at which time she stated that nothing could be done because the menu listed fries with the sandwich. It didn’t matter that we ordered our Lobster sandwiches without looking at the menu, and would not give us a refund of $9:00 for the extra fries. Ashley was very nonchalant and showed a disinterest in making things right with us as the customer. Additionally, Ashley appeared to be clueless to the fact that her cashier/servers need to enhance their customer service skills by implementing improved training methods. On top of all that, our Lobster rolls lacked flavor and wasn’t even worth the trip! Needless to say, we will never patronize that...