Tropical Smoothie Cafe — Restaurant in Maryland

I confirmed the items 2 times, and confirmed that the additional sauces that by the way are the reason I eat there, and 2 times they stated the sauces were in the bag. I get home, and low and behold not only is the sauces I requested not there, but the sauces that come with the food is also not correct. The three cheese chicken quesadilla that is supposed to come with roasted tomato salsa instead had some other lighter color salsa. In addition, I ordered a beach club salad for my spouse, that normally comes with salsa ranch, & instead inside they put regular ranch. I also want to note that the customer service experience is less than. Bottom line, If I can't get what i truly want, and requested, very specifically, mulitple times then I would just eat at home out my fridge. Why am I driving to a place to pay my earned money, waste time, and gas... to get what ends up being something I really didn't want and deal with not so nice people.

All around, less than acceptable experience, from a place that charges top dollar for grill cheeses, bananas, and smoothies. This isnt the first time, but it is the last, as I am fed up! I'll be going to back to Chic Fila where I can get exactly what i order, including sauces, and get an amazing customer service experience.

I'm so surprised that noone else has tried to duplicate the Chic Fila customer...

Tropical Smoothie Café is that spot, okay…Every time I pull up, it’s a whole vibe. First of all, their açaí bowls, I could eat those all day, every day. They’re always fresh, perfectly blended, and just the right balance of sweetness. Whether I need a quick snack or a little pick-me-up, that bowl never misses. It’s so good, I’ll catch myself scraping the bottom of the container like, “Why didn’t I grab two?”

And let’s get into that jalapeño corn. Whew! If you haven’t tried it, you’re playing games. It’s got the perfect kick, not too spicy, but enough to let you know it’s in the building. The flavors are bold, smoky, and absolutely delicious. It’s one of those sides you keep thinking about long after the last bite.

What really seals the deal for me, though, is their customer service. Top-tier every single time. The staff is friendly, quick, and always gets my order right. They know how to keep the line moving without making you feel rushed. Everything about this place screams consistency. If you haven’t experienced Tropical Smoothie Café yet, you’re seriously missing out. They understood the assignment...

The customer service is terrible, DO NOT GO HERE!!! I pulled up to the drive through line after getting off work and picking up my kids from school excited to get a light but filling meal from there, as I have before, but when I stopped at the window no one answered for a good 8-10 minutes. I said hello a few times into the mic very calmly to see if anyone was there and maybe didn’t notice a car had pulled up… NO RESPONSE. Then I decided to finally pull up to the window after waiting an eternity and inside there were two girls chatting away. Neither were doing there job and I could even tell one of them was SUPPOSED to be at the window because she had a head set on. We made eye contact and she simply turned her head away not rushing to go back to her station, or come to the window. (She also had an AirPod in her ear which I thought was very unprofessional.) after realizing she was not going to take my order any time soon I then decided to leave. CUSTOMER SERVICE IS TERRIBLE AND BAD...