Wawa — Restaurant in Maryland

I am writing to express deep concern over an incident that occurred at this store involving one of my family members, who was denied service without a clear explanation. She attempted to order an ice cream product and was inexplicably refused. When I followed up with the shift manager, Latoya, she was unable to provide a specific reason for the denial, instead citing an undocumented accusation that my sister had previously refused to pay for an item. However, no details such as the date, time, or item in question were provided.

My family member is on the spectrum and occasionally struggles with verbal communication. This should never result in being treated unfairly or denied service. Individuals with disabilities deserve to be treated with dignity and consideration. Businesses, especially those serving the public, have a responsibility to ensure their employees are trained to accommodate customers with diverse needs.

We hope you will take this matter seriously and provide guidance to your staff on equitable service practices and disability awareness. Thank you for taking the time to listen and address...

Do not shop at the Veterans Highway location!! The people working the register were extremely polite and fast at their jobs but they accidentally charged me more then they have advertised for cigarettes so I had to do an exchange. The manager had to come over to do that for me and before I even saw her she was being nasty towards me talking to the other employees. The is the nastiest and most disrespectful woman I have ever met!! That woman should never EVER have a job that deals with any type of customer service!! She’s extremely rude and nasty!! I tried to buy 20 packs of cigarettes which was going to be just over $200 total. She tried to tell me that I could only buy two packs of cigarettes and then get back in line and buy two more and that I had to keep doing that until I got the amount I wanted. I wasn’t spending $5-$10 in the store, I was spending over $200 so you would think that she would be a little more respectful. I will never go to that location again and maybe not even any location since they hire people like her! It’s...

Yeah service is terrible. We went here for a quick bite as we were attending a Ravens training camp at the nearby Archbishop Spalding High School. They just threw the food out and left as I was asking for a bag. After 4-5 times of saying “excuse me” and being ignored by all 3 staff members, I raised my voice in a way they couldn’t ignore me and one of the ladies burst out saying that I need to pay for a bag at the front desk. My coworker asked if Wawa usually uses fresh meat, and another lady slammed the food on saying “Man this is Wawa, we do frozen only”, again, in an aggressive tone. The thing is we are a food partner of the ravens’ player and all of us there were from upper management. We have our own background in food and restaurant operations; that is very much our job. We are far busier than “Wawa” and our employees would never treat customers like this. Save your time and go...