Wendy's — Restaurant in Maryland

This was two days ago on 9/5/21 around early afternoon. Ordered one meal; $5 Biggie Bag w/ Spicy nuggets, s’awesome sauce, and a craft lemonade (I literally said any lemonade is fine). They even made sure the order was understood correctly at the speaker.

They gave me a sprite. The nuggets were regular. There was no sauce at all. They didn’t give me a receipt although the girl at the window said it was in the bag. My bun and the toppings on the burger were all cold.

I know customer service well. I know how difficult it can get, especially in food service. I make sure I’m not a difficult customer any and everywhere I go to. BUT, this Wendy’s is trash. It sounded like there were mostly kids on-shift (which is to be expected), but I’ve been to plenty of other locations and never had an order get messed up this bad. I couldn’t even head back there because the service was so slow and I was on a time crunch when I went there. One star. Less if it was...

From the time we pulled up to drive thru there was an attitude. The staff member was very curt and short with us. They had a problem with us going on over the new menu items. The sounded frustrated that we wanted to order multiple items.

When I pulled up to the window the staff member continued to have an attitude. I told him I noticed I had an attitude. He tried to explain something about orders being timed in drive thru. After receiving a couple drinks with no cup holder, we were asked to move away from the window so their drive thru times could be preserved.

The staff member reached into my vehicle without saying a word to hand me the bag of food.

This was a horrible experience and I am sure it happens often. This location needs to be site visited, audited, and/or closed down.

My next step is to film the experience (if we ever return) and then share with social media platforms.

This is disgraceful and the location does not deserve...

Speaking as a 20+ year Wendy's fan, DON'T COME HERE!!!! On 02 October 2022, I went to the drive thru with my daughter. Ordered 4 for 4 and 5 for 5. Manager, not staff was rude. Messed up my order; no bacon in Jr. Bacon Cheeseburger, no sauce, and the bag and frosty were wet from the rain (they had all customers pull in to the parking lot, don't know why). Locked us outside, even though it was 11:47am. Had to wait in the rain to get corrected order. Despite NO ONE yelling, swearing, or insulting the staff, the manager complained the entire time she had to correct our orders. Said, "Ya'll are getting on my nerves". Yet, all that was corrected was some honey mustard sauce. No barbecue, and no bacon. I just kept my cool and left because my family and I will never return!!!! Not the first bad experience here or the other Wendy's in Maryland and Georgia. No longer a fan of Wendy's. I'm done with...