Papa Johns Pizza — Restaurant in Marysville

Come on guys. We placed a large order (~$80) last Friday thru the app, they promptly called me and said they have to run the delivery thru DoorDash because they are short on drivers. I said that's fine and gave him my debit card info and paid for it over the phone. We were all very hungry and this was supposed to be our dinner for the night.

Waited nearly two hours and delivery never came. Called them and no answer. Drove down to see if i could maybe pick it up and everyone had already left (it was a little past closing time). Gee thanks.

I'm assuming that Doordash had no drivers to take the delivery, which i would have been fine with, but NO COURTESY CALL to let us know it wasn't gonna happen?! So that maybe we could arrange or go somewhere else to get food before everything shuts down for the night?! And so that i can know my money is going to get refunded? (which I found out the following day)

Horrible management. I dunno if dude just forgot or didn't care but that was a long long wait for all of us to have to settle for gas station food. Glad I was with friends and not a screaming family of kids. Thanks! and I would advise people to use a different pizza place...

Wow. The bad reviews really do tell you something about this place. I ordered this “special“ deal that was a three topping pizza and I ordered extra cheese, three cheese blend, and Parmesan Romano. This cheese arrived and it’s literally just like a single cheese pizza and it doesn’t even taste that good. Wow quality has just gone down hill while prices go up, like everywhere these days, lol.

I called and the evening manager, Chris was just absolutely rude, kept talking over me, kept being defensive, and once I told him that he had horrible customer service, he hung up.

This was the second chance we gave them. The other night, we ordered a pizza and the online app had a different price than the special… So when we picked it up, the kid at the counter just replied, with “Oh, I never order online.” And that was it.

It’s really sad how customer service has just gone downhill over the years. Heck, I worked at fast food when I was a kid, and we were taught right.

So, no third try here. Yuck all around. Just get Papa Murphy’s and put in the work to bake it. Way better ingredients...

Now hear me out, My family and I used to go to papa John's pizza down in Texas all the time when I was little. We moved up to Washington I was 12 haven't had papa John's pizza since and was looking for a little nostalgia trip feeling a little homesick. I went to the location and Marysville by winco thinking that it would remind me of home. My order consisted of a sausage and pepperoni and a multi vegie pizza with a two lieter. When we got the pizza home and opened it up I realized I would have rather cooked a frozen pizza, and after taking that first bite and realizing THE SAUSAGE WAS STILL FROZEN I knew I had made a mistake. Thank you so much marysville Papa John's for ruining the authentic taste my family and i had come to expect from you all...