Teriyaki House — Restaurant in Marysville

Usually a good place to eat, but today I went thru the drive thru and when we got to the speaker to order no-one came to take our order so we pulled up to the window and the gentlemen attempts to take our order. I ordered the #2 combo plate but asked if they could substitute the sweet and sour pork for the chicken sweet and sour. He told me it would be an extra charge, then we backed up to look at the menu again and when we came back to the window a lady was attempting to take our order and we went ahead and ordered 2 #2s and we repeated that I didn't want pork and then she said there was no extra charge for substituting but then she said that the priced on the menu weren't updated. So instead of 7.99 the plates were 8.99. I said that would be fine but when we received our plates there were 4 pieces of sweet and sour chicken with only about 6 pieces of teriyaki. Chicken. Very disappointed. I want...

Food: We ordered the Combo Plate #1/2, Spicy Chicken Bowl, Prawn Skewer, and a Chicken Noodle Bowl. All the chicken was juicy, rice was cooked well, prawns had good flavor, but the Spicy Chicken fell a bit flat. It was good, but we wanted to taste some heat. I wouldn't consider it mild, but rather sweet. The Sweet n Sour Pork in the Combo Plate #2 was cooked well and typically we order sauce on the side, but it was still a crispy so all was well. The only reason I gave 4 stars was due to the Spicy Chicken not being spicy, and my Combo #1 having little meat in comparison to the amount of rice I received.

Service: We went through the drive-thru and no complaints. They answered questions regarding their menu, provided forks, and were kind.

Atmosphere: Not the best location, but it was safe and you go for the food so I'll be back when I'm...

Let me start by saying that the food is really good here. The only problem is their drive-thru. We drove up knowing we'd be in line for about 20 min. That's fine because they make the orders as they come in. Anyway, we get to the menu and they take our order and read it back to us. Right on. We're on the way to getting some food. We wait behind about 3 or 4 cars in front of us and about 20 min later arrive to the window to pay and receive our order. They then ask us to order again because they didn't prepare it or write it down. That's fine, things happen. The only problem is, we were asked to park on the side and wait another 10 to 20 minutes for them to build our order. We said no thank you and went somewhere else. Like I said, the food is good but not worth the bad taste that experience left in my family's mouths....