Dunkin' — Restaurant in Mashpee

Today I had the worst experience by far. I ordered a medium iced caramel coffee with a shot of toasted almond.... I'm not really sure why that wasn't understood and why I had to argue back and forth with the manager. He literally came at me with an attitude and I called him out on that. His response was that he was just returning what I was putting out and he can't make me a drink if he doesn't know how. No matter how many times I said medium iced coffee and a shot of toasted almond he always said ok so you want an iced toasted almond with caramel swirl ...... I'm not sure how I could have been any more clear with the man. I also explained the drink wasn't for myself but that it sounds pretty simple , growing more and more ticked off. It's called active listening. He should try it. If I say a medium iced caramel coffee with a shot of toasted almond that's LITERALLY what I want. NOT an iced toasted almond with caramel swirl! Here's a tip... don't just listen to your customers enough to...

I would have given this store a five star rating but. After ordering my drink and while waiting for my food I kindly asked joanne If she could double toast my hasbrowns. Although she was going to package some that we're just in the warmer for how long who knos but after I asked she sort of frantically with an attitude grabbed new ones an cooked them. Now the point to this review is after I get my food an apologize for my inconvenience I go to leave an say "have a great day ladies" in return theres no response. Well normaly I try to be polite an not bash people or freak if something goes wrong. All in all if you dont like your line of work find a new job because all ik even if im in a different line of work then the woman who made my food the number one rule is THE CUSTOMERS...

Can't get an order correct to save their lives! Not sure if this is a newly opened restaurant. It does look new. The drive thru is unconventional and not worth it if there are more than a couple of cars ahead of you. I ordered a hot latte and a bagel with sausage and egg and made sure my order was correctly displayed. My number came up, the lady said "sausage and egg on a bagel". I get to my car set off and it's a croissant. Hey ho that's Dunkin for you I suppose. The coffee was only just hot enough to be called hot coffee. My everyday local Dunkin in Apollo Beach gets it right every time. Suppose I should slow down and unwrap my order and taste the coffee before assuming I have the right...