Jimmy John's — Restaurant in Mason City

I can't give enough stars for this interaction!!!!!!!!! Daniel was amazing on the phone, understood we wanted sooooo much of each side, and made it happen! When our food showed up it was way above and beyond our expectations!!!! I called back to say thank you and had a heartwarming and great convo with Daniel. So, Daniel, thank you for making sure we were safe and smart and knocking our expectations out of the park!!! You're the reason we'll continue to to come to Jimmy John's!!!! And corporate......know this one is legit, a keeper, and he's making me WANT to spend money THERE when I could take it wherever I wanted. THANKS...

What an incredible experience! I ordered 36 mini Jimmy's online and had a pick-up time of 4:00pm on the order. I walked in the store at 3:58 and they were just finishing boxing them...perfectly punctual! While in the store it began to downpour rain. One of employees actually went out in the rain to his car and got an umbrella to help me carry out the boxes in the pouring rain. The entire staff was extraordinarily friendly and accommodating to my requests. Well done Jimmy Johns...this is business that should be modeled by many for exceptional customer service. If I could give six stars, I certainly...

Christopher(?) was rude at the drive through. When we pulled up he just yelled “Jimmy John’s” through the speaker. We asked for a sandwich, chips, and a drink. He said “k 12.28” then we pulled forward. he didn’t ring up the chips on the order (we didn’t know that obviously) and when we asked if we could get some chips he said “what kind?” and we asked for plain chips. he walked away and then returned and threw a bag of chips at us through the car window and then shut the drive through window walked away. No “have a good day” or “thank you” or anything. super disappointing and rude service 👎🏼...