Mr. Hero — Restaurant in Massillon

I am a visitor from out of town whom frequently eats at Mr. Hero's! I have visited this specific Mr. Heros on 3 different occasions over the years.... I specifically know it's only been 3 times because each time my family and I have had the worst experience we have ever had at any fast food chain we've every ate at! The staff have on all 3 occasions been different staff members as all 3 visits we're years apart! The first time they were busy and rushed you to order quickly as we were ordering inside. Staff members loudly talked about certain customers that were waiting for there food! 2nd time we at inside and they forgot out cheese sauce which wasn't a huge deal I simply went up to ask for the cheese sauce we ordered the lady demanded the receipt so I walked back to get it from the table we were sitting at. As I am walking to get the receipt the lady that I had talked to started to cuss and talk about me and my family. My husband then took over to get the cheese sauce as I was rather upset and stayed at the table with our son! Then this evening we went through the drive thru and it was 7:45. We were behind 2 other cars. As we get to the window to order a lady came on the intercom and said "order when your ready." My husband said "ok thank you we just need one second" The lady immediately responded with a rude tone "well make it fast we close in 10 minutes!" I stated "wow!" The lady sighed! We backed out of the drive thru and left!! 3 strikes your done! We will NEVER return to this Mr. Hero's again! Visit this Mr. Hero's if you want to experience HORRIBLE...

Edit.. Updating my review. Went to mr hero again today. Food was correcy and hot! But the tall skinny young man with the high pitched voice that works theee is rude as hell. This is 3rd time ive dealt with him. Rushes u thru your order. Grabs your payment from you. Basically throws your receipt at you. And pretty much throws your food at you all while never saying 1 word while at the window. Glares at people and speaks rude on speaker. Yall don't get much business. But may you would get more with pleasant employees. Not ones that act like customers are bothering them. There are other mr heros to go to.

Used to love this place. Always had correct orders. Well not anymore. Not difficult to grab the correct food. Food is made to order one person at a time at this location Receipt correct. Food not correct.. Quality and service have gone down. Now they are just like the other places and give you the wrong food than what you ordered and paid for. Of course we didn't notice until we got home. Definitely not worth a trip back for an exchange. Will still eat here. But can no longer trust the staff to bag your order with what you paid for especially for how expensive...

I always have a small amount of pity for Mr. Hero. It’s always dead when I drive by, so I figured I’d give it a shot. I’ve personally never had Mr. Hero until today.

I wasn’t exactly in the fast food mood today, but I needed something quick while running my errands. I was the only patron there, so it took a little time to get my food, on the account they had to make fresh fries/put the food together. That’s a plus.

The sandwich was good. I didn’t care too much for the fries or cheese sauce. The cheese was definitely bland canned stuff and for the hype that the employee gave it, I was disappointed. Portions compared to price is small. Isn’t all fast food like that nowadays?

Customer service was good. The employee wasn’t rude, as some reviews suggest. They gave some suggestions on the fan favorites and was pretty nice at the window.

In all honesty, I’ll probably choose something else in the future. At least I can say I’ve had experienced...