Papa Johns Pizza — Restaurant in Mattoon

I ordered papadias & a 2 liter of Pepsi. The Philly chz papdia was all onions and cheese, the Pepsi was flat and the pepperoni & sausage papadia hardly had any pepperoni on it. I tried to call the store but didn’t get an answer, called again and got a call center then was told to call corporate. After speaking to corporate, I was told that someone would be in contact within 48 hours with a resolution. It has been 4 days & I haven’t heard from anyone. So I called the store, again I get a call center telling me they’re unable to connect me to the store. Then I called corporate back & they asked me to hold for the supervisor. They came back on the line with the assistant manager of the store who had a terrible attitude then when I asked why I couldn’t speak to a manager that would rectify this situation the assistant manager of the store hung the phone up disconnecting me from the corporate phone call as well. So I called the store again…call center answered and said they couldn’t connect me to the store. Like what in the Hell is going on? This is a freaking nightmare and so...

This happens to be the second time this has happened I called order two pizza the answer service said the order went threw it be 25 min never showed they stated I had to have it delivered lobby closed at 10 I order way before midnight there closen hour.this happens to be the second time this has happened so I went to the store maleia was the manager there when I got there she was rude and disrespectful I told her I had order it at about 11:20 and they gave me time of delivery and that order went threw this was at 1228 when I decided to drive over to see why it wasn't delivered and they was still there and she told me she didn't know what to tell me I order two late so I guess even though they said 25 to 30 min it be delivered u got to order two hour in advance I order two lrg and did not appreciate the...

The pizza is about what you would expect from a Papa John's, but, the customer service is an absolute joke. Ordered carryout and waited for it to finish only to discover that they mistakenly sent my order on a delivery. Waited 10 min for my order to get re-made. They neglected to make half of the order and what they did make was wrong.

Workers are more concerned with talking, joking and swearing during the rush than concentrating on getting orders and labels right. And they seem to think messing up is funny. The manager did scold the teen workers on swearing in front of customers but tacitly allowed them to continue goofing off

Avoid this place...