L&L Hawaiian Barbecue — Restaurant in Maui

This L&L is located in the food court of Queen Kaahumanu Center.

ATMOSPHERE: It's a takeout counter with mall food court-style seating.

FOOD: Chicken Katsu Huge portion! It's about 3 or 4 fillets, 2 scoops of rice and mac salad. The batter is tasty and not oily, and the mac salad is pretty good but not the best I've had. The katsu sauce is too sweet for me. I use a store-bought sauce at home which is darker and saltier.

BBQ Chicken My go-to dish. I received 3 big boneless and skinless thighs, pounded flat, seasoned perfectly savory, flat top-grilled flawlessly, that resulted in juicy, fork-tender poulty goodness. Way better than the version at Pearl's Korean BBQ, I might add. The 2 huge scoops of rice were sticky and moist, and scoop of macaroni salad had the right amount of salt & mayo. What a deal!

SERVICE: Food service is quick and staff are friendly.

OVERALL: Big portions, and...

Service absolutely sucked! Stood in line behind another customer while counter employee (turned out to be manager named Yong) talked on his cell on speaker. Finally took other customer's order and continued to talk on his phone as other customers lined up behind me. When I stepped up to place my order, I waited as he continued talking on his phone. Then the customer behind me stepped up next to me, and before I knew it, started placing his order. Yong briefly stopped talking and took his order! Do not eat there! Do not spend your hard-earned money to support this location. Rude and absolutely lacking in customer service. I would give them zero stars if I could. And don't bother contacting their main office with a complaint, because they're either too lazy or cowardly to even bother acknowledging a complaint was made. No aloha...

terrible customer service. I’ll admit, I am a picky eater & i wasn’t fully aware of what kind of toppings go on their sandwiches (info on menu was misleading). & so i usually order my sandwiches plain. easy request right? they brought out a bbq chicken sandwich with tomato lettuce & condiments all over it. i then go back to explain that i read the menu wrong & the owner informed me that it was MY fault for reading the menu wrong & that i could not replace the sandwich that i was not going to eat or get my money back.. i have never left a review in my life but the way that ignorant jerk treated me I had to come on here & express that I will never be giving this company my money ever again. Worst customer...