A simple transaction turned into a moment of misery! I did take out order online. Haven't been to this location in years. Got there in 15 minutes. A young lady greeted me as soon as I walked in, was nice went to check on my order and came and said their making your order right now please have a seat. I waited in 2nd waiting section I guess you would call it for 40-45!!! The young lady i guess had other duties she had to go and do. There was some man with dreads who was a waiter and another working at the bar. They both came and asked all the other customers waiting for their orders who they were to get them their orders but didn't think to ask me?? I know they saw me sitting there in the first seat for a long time waiting and the other young lady who first greeted me didn't think to check to see if my order was sitting there once she saw time going by and all the other patrons gone? And of course my order was sitting there the whole time! After 40 minutes I decide to move to the first set of chairs since those customers were getting the attention. The young finally comes back and looks at the only bag sitting there and it was mines. She had a "oops im sorry" look when she said this is yours but you came by it a couple of times. I just didn't understand why I was so overlooked. This was so simple. I told her that I just want a refund, I didn't even want the food anymore. She called two managers up and she was like im so sorry. She gave me the bag with the food in it and said she was giving me a gift card but the gift card was for only 15 and I said well my original bill came up yo 29 dollars. Then they said well we can give you a credit for the next time you come and I said i probably most likely will not be back. So then they gave me a full refund. I have an idea of why i was treated the way i was because of the area this is in but I'll keep that too myself. There was no reason this simple transaction went...
Read moreLocal and basic foods. Very good quality; prices not out of line. Breakfast, lunch, dinners,. Fish fry on Fri(?) nite- call to be sure. Limited deserts- 2 kinds of pie, malted's and milkshakes; a monsterous Ice Cream Float. Large take-out business; you can order anything they make. Only thing I wish for is less grilled/ more fresh. Ex. Tuna Sandwich and fresh fruit instead of grilled sandwiches and fries (though fries are unsalted). No drive thru, too bad. Lot of after High School kids come in; Older people, families- neighborly atmosphere. Plenty of booths. Enjoy!!! TIP: buy a whole pie to go, just a few dollars more than a single piece.
2/25/22 UPDATE Just to let you know; menu has been 'slimmed' with fewer choices. Prices have gone up on most items. Potatoes that used be unsalted are now different and seem to have salt on them.
While Covid seems to be winding down (for now) only 2 waitresses wear masks. Customers getting take out mostly wear masks. Booths have plexiglass between them; but there is large area in the middle of the restaurant, with tables, that have no protection. Considering that older adults, and families with young children are often in the middle at tables; seems everyone exposed.
Still, the staff are friendly and attentive. The food is still good, though portions are a little smaller.
Overall, I would still recommend it. Just be aware it is the 'new' version of a...
Read moreWalked in about 10:00 this morning, saw two empty seats at the bar with half-finished meals in front of them, waited. Waited. Waited. Servers rang people up, hostess walked by. Waited. Waited. A couple walks in behind me. Hostess comes up and puts THEM on the wait list, because I am apparently invisible. I finally get her attention, and I asked her about the two empty seats, she says, "Oh, I think they're done, we just have to get them cleaned off." So I wait, about another 5 minutes, still standing right behind the seats in question, mind you. A pair of women walk in, and standing behind me, ask the SAME hostess that I had spoken to not 5 minutes ago about the same seats. She says "Sure, they're open, we'll get them cleared off right away." This is after I had been there a good 10 minutes. Of course, the two women realized very quickly that I had been waiting for the seats, because they are apparently not as dimwitted as the staff. They had JUST walked in, and could tell I was waiting to be seated, while the PAID, TRAINED staff, especially the hostess, scurried by in blissful ignorance for over 10 minutes. The women offered to let me sit, based on the far-fetched notion that I should get to, by virtue of having been there first, but at that point, I was done. I had wasted my time, and wasn't about to waste my money. True story.
Truly...
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