Cowboy Chicken — Restaurant in McAllen

It was my first time coming to cowboy chicken with my mom, and I will never come back again. I had forgot my glasses, and I mentioned it to the girl in the front that was attending us that way she could please help me understand the menu considering it was my first time there, and she was completely ignoring me which is very unprofessional and rude. When I asked her if they had mashed potatoes she told me that had their own version of them, so I asked her what their version is, and she was just staring at me with a blank face not answering my question. When she would respond to me she would practically whisper, because she did not want to talk. It was so uncomfortable and the worst customer service I’ve ever received. After all of this when my mom finally paid for our food and it was time to receive our receipt she didn’t give it to us. When my mom asked her about the receipt she told her “did you ask for it?” In a very rude tone. My mom proceeded to tell her that she is supposed to give it to her the moment she paid and she ignored her and walked away. We also witnessed her talking to the manager laughing as if how she treated us was a joke therefore I would not recommend this...

So I liked this place the first time around. But today's customer service was downright embarrassing. First, I ordered a beverage from their fridge that required a bottle opener. Then they can't take it from my hand because I grabbed it, so I must go around the counter myself to open it. Then, I found a long hair across my food shortly after my first two bites. I politely address the concern to my cashier, Avery, and she confirms with whom I assume is a superior cashier. He then asks if I only want the side replaced that had the hair that he saw. I don't understand how you could offer that as a remedy to the issue of the contaminated plate. Sad to say that the red flags kept on piling up. I then hear those same two cashiers joking about whose long hair it was likely. No manager ever came out to note the concern whatsoever. I'm not sure one was even on duty because then I see staff come out sitting by the condiment bar area drinking a Coors beer and chit chatting with all the front staff. This experience just continued to progressively get worse...

My first time trying Cowboy Chicken and it was surprisingly good, the twice baked potaters were the star of my food, they were delicious I'm glad they recommended them to me, I can't say the same for the baked Mac and cheese, they were not that good.

The chicken breast was tasty, just slightly dry, the brisket was also good I really enjoyed it, the bread roll was soft and tasty I just wish it came with 2 rolls instead of 1 for the price of the brisket and chicken plate $16.

Unfortunately on my second visit I ordered only the brisket and the portion given to me was very miserable, it was so small compared to before (see picture) and this was meant to be a bigger portion as I didn't add the chicken, and the taste of the brisket was just so-so, I wouldn't recommend...