Waffle House — Restaurant in McDonough

This location provides some of the worst customer service I've ever experienced. I wrote this review while sitting inside waiting on my food. The cashier that checked me out, is absolutely unprofessional. I understand that this is Waffle House and the expectation of great service is already low so I wasn’t looking for any 5-star treatment or anything. When I entered the building, I was greeted by maybe 2 out of 6 of the employees, and then stood at the register for several minutes while my cashier and 2 other employees were looking at pictures on their phones. They completely ignored the fact that I was standing there and another cashier who was actually busy doing her job had to yell out to them several times that they had a customer waiting. Then when my cashier finally makes her way over, she assumes I'm there to check out and without saying anything she begins to grab at the air expecting to take my receipt from me. This is an issue for me primarily because she is entering my personal space possibly to snatch something from me because she is doing this without my acknowledgment or consent. After I tell her that I am there to place an order, she says "what you want?" And then proceeds to call me "hun"( I may not look it, but I'm grown and well over 30 years old so to be called hun by a child as though I'm a child is absolutely too personal and borderline disrespectful ). This is extremely unprofessional and unpleasant service. I absolutely love small diner food and grew up on Waffle House as a special treat for my sisters and I when we did well at school, so this company holds a special place in my heart. I just absolutely hate poor customer service. My issue is not with the company, but the service. The cook is amazing and she prepared my food perfectly, and I really appreciated the other employee speaking up the way she did because she kept money in the establishment. Food, products, and prices change all the time but good customer service should be a standard that stays consistent because it can bankrupt a business faster than...

I went to an interview at this place Monday at 2:00 and met with Tracy. I was excited because someone told me I may be able to make decent money while I'm up here staying with my sick dad. The young lady precedes to tell me that they're paying $3 an hour?? Then tells me the tips on the credit cards go on my check?? Everyone pretty much pays with their credit card for everything. I do not know anyone that pays cash for anything except for my dad so the Waffle House corporation has found a way to be able to tax your tips instead of giving them to you as cash like they should abd like each place should. I was thinking to myself are these people crazy but I just went ahead and told her yes I was interested so the interview could be over. I was in shock at the pay and thinking do you think I'm an idiot and she's telling me I need to clean the toilets and the floors which in my mind is the janitor's job not a waitress. I'm thinking these people are taking advantage of someone thinking that they're coming to the Waffle House to work because they have nowhere else to go. I am putting a call into corporate today and telling them of how appalled I am at this. I can't call the number to tell them I'm not showing up so they're going to see that I'm not coming in today at 9:00 like they thought I was. I would never work for that corporation ever in my life. She seemed like a nice woman this doesn't reflect on her but if I was the manager and that was how things were going at this company I would definitely try to find another job because this is absolutely ridiculous and downright disgusting shame on you Waffle House I'll be calling your corporate headquarters today and letting you know exactly how I feel I won't even go in that place and eat. I would not eat that crap anyways greasy disgusting food like I'm going to clean your toilets...

I ordered take out. The food was good, according to my daughter, and it came out fairly fast, I had to wait a little but they were very very busy. Now I will say, I felt very guilty about not being able to afford a tip. I know some people pay tips on to go meals but I couldn't at this current moment and when I was waiting for my food, which wasn't for me but for my child, I couldn't even order food for myself at the time. But anyway, as I am waiting some of the servers were complaining about people not tipping on to go orders which immediately made me uneasy, now granted I was not the order they were referring to which was fairly large, but still, you never know someone's current financial situation. Had I had the finances to purchase food even for myself and my child I would have eaten in AND tipped because I believe in tipping when people are serving me, hence why I ordered to go because I couldn't. I was out of town running low on funds, so I couldn't just go get all the ingredients from the grocery store and make the food myself it would've been more expensive. I guess I would just like people to be mindful of others a little more because not everyone chooses not to tip just because and you never know who may hear your complaints maybe you can discuss your grievances more privately or quietly amongst yourselves because I literally wanted to crawl under a rock in that moment. But they all were friendly and said hello to patrons coming in the door, they cleaned to make space after a very large party had just left as quickly as possible, and they were very very busy. I would go again, but only if I had the money to tip otherwise I think I just will get Mcdonalds and sacrifice...