On Tues., April 19th I dropped in for lunch. I tend to like the food here but am not always crazy about the service or the way in which the place is run. After a customer before me placed his order the counter person disappeared. After waiting conspicuously for service for about three minutes while 3 or 4 employees moved around the area behind the counter or engaged in conversation with each other, a woman who appeared to be supervising the crew came to me and took my order. She was very nice to me and helpful. I paid for my order and sipped on my coffee while waiting for my sandwich. While waiting, some guy who appeared to be holding court at the end of the counter attracted the attention of 3 or 4 of the staff, some of whom, I believe, could have been waiting on customers. Despite all of the seeming help available, the supervisor wound up having to work the grill with one of the employees. The same woman who took my order rang me up by handling cash. She also went on to handle food. The MH uses a pager system to let you know when your order is ready. When my pager went off nobody called out my pager's number. The supervisor just placed my order on the end of the counter opposite to where I was standing. Finally, I had to walk over to the supervisor to ask her if the white bag in front of her was my order. Turned out that it was. My biggest gripes with the MH are that there are too many people behind the counters which appears to make for confusion and wasted energy and being ignored by waitstaff who seem to lack focus and attentiveness. I believe that the restaurant could be better operated with fewer counter staff and counter staff who are assigned to specific tasks and stick to them. Also, it's unsanitary to have food preparers handling money. Have one person operate the cash register. That way, any shortages can be attributed to that person.

Respectfully,

A Salary Paying Customer