Wendy's — Restaurant in Melbourne

The absolute WORST experience I’ve EVER had at Any restaurant, Ever. If I could give them Negative Star’s, I absolutely would! The manager, Brandy whom I’ve never met before today decided to slander my name to another customer, after I was nothing but kind and thankful to the staff here. I had issues with the app, I used 300 rewards points for a double stack, after paying over $20 for food for my family, but because it didn’t print on the receipt she wasn’t willing to help me. (She even checked my app and agreed that she can see that I ordered it and my points were used, but that if I wanted the double stack, I’d need to order it and pay for it again!!). There was a genuinely nice man behind me in line, Noah who had overheard the entire conversation. Noah, just like myself, was in complete disbelief that she flat out refused to help me, so he quietly said to me, that he was annoyed with himself for giving them a great google review just the other day, as these are Not the same people and these people didn’t deserve such a good review. (No other customers were around us or in the store when we talked, it was just me, Noah and my daughter standing there.) Jennifer, who was working the register started making a scene throwing her hands up and basically told us to shut up! (By the way, Jennifer was outside smoking a crack/meth pipe between the dumpsters in the parking lot when my daughter and I were sitting in the parking lot before we entered Wendy’s, she then grabbed the rolling garbage can and lit a cigarette, and went inside quickly after she noticed that we had witnessed her smoking a crack/meth pipe.) (I wasn’t even going to bring up her drug use but after the visit we had today, I will be reporting Jennifer and Brandy both to corporate.). Noah then told them he wanted his money back and no longer wanted to food he ordered. I told Noah, this is why I don’t come inside these places, because the staff can be so rude. I said it’s been more than 6 months since my last visit here. Brandy (the manager then proceeds to slander my name by shouting out to the other customer, Noah “She hasn’t been here because I kicked her out last time! I’m going to call the cops and Trespass you!!”!! [Excuse me???]I’ve Never in my life been kicked out of Any establishment, Ever! Not to mention this was literally the Very first time I had ever met these two lying, disgusting, and completely unprofessional staff members!! To add to all of the uncalled for treatment, she then made my daughter cry with her disgusting threats! I will be reporting both of them! Today was the very last day that I will be purchasing Anything...

One star is to much for the way I was just treated at this Wendy's. I got there at 848 went in through the door by the restrooms and used the bathroom real quick and proceeded to the counter to get a Jr back burger. Claudia was the cashier and refused to service me because her excuse was they were closed and she had to clean the lobby to go home. The doors were open and it was still not 9pm and I'm the customer I had no idea they closed at 9 but it was not 9 yet. She was so rude to me so I asked if I can at least purchase a cookie I was so hungry I'm an uber driver so I stopped to get food for myself. She rudely said no to that either and kept complaining to a paying customer that I needed to leave because she needed to close the lobby to clean. Now mind you not at any point was I rude or disrespectful to any of the employees. I was trying to charge my phone while I was at the counter trying to order food. So since they refused to serve me because they wanted to go home I asked nicely if I can pls charge my phone 5 more minutes I needed to call my son n my battery was dead. I was not bothering anyone mind you. Then a manager by the name of Krystal walked up to the counter and I'm about 100 feet away from her at the table charging my phone and she started screaming at me that I had to leave w out asking me what had just transpired with her employee not serving me 1 item before they closed. I told Krystal I was already in the restaurant I just had to use the bathroom and she yelled at me and said "you were in the restroom 10 minutes!!!!" Omg that was so embarrassing their were other people in the restaurant btw and employees sitting n eating. I am not a street thug or someone that needed to be spoken to this way. I'm an educated women and I also am a manager at a local restaurant. I would never ever treat my guests that way. One of your employees stepped up and defended me and told Krystal she was wrong for talking to me that way. Again I did not disrespect any emloyee at all. I was treated like a dog. She also could have told me the drive thru was open politely but she didn't she was rude and disgusting. That manager should not be working there. I am going to go further with this. Noone deserves what treatment I just got. DONOT GO HERE HORRIBLE SERVICE. I will also be contacting Misty the general manager and the franchise...

Came through the drive thru 01/06/25 at 10:15a. I ordered on the app. Bacon maple chicken croissant meal with a Dr. pepper. I added cheese sauce on the sandwich and gladly paid the extra .60 cents. Firstly the manager wearing her jacket all the way up and sleeves rolled up. Fussing at the employee at the window. Who already is confused/clueless with the window open.. I was handed my bag. Drove off and I was not given the correct sandwich. I had got a honey butter chicken biscuit. I parked and went in. One older gentleman and myself are the only ones waiting. But, the drive thru girl is just lalalala around and smooching on her boyfriend right outside the main entrance to the restaurant. The front cashier returns in from her smoke break. Comes to the register looks at it and walks off to the bathroom. Literally 2 secs later she comes back and faces away from us leaning on the counter. She eventually notices me (which I’m standing right there). She finally ask me “what you need”. I told her I was given the wrong sandwich. She ask what my order was I told her I gotten the maple bacon chicken croissant add cheese sauce. The manager comes behind walking out says rudely “That sandwich doesn’t come with cheese sauce”. The cashier ask the guy in the back to make that sandwich. Yet again manager comes around “that sandwich doesn’t come with cheese”. I replied I know. I paid an additional .60 cents to add it. I want what I paid for. She was so annoyed. Kept asking me multiple times “do you really want the cheese? Do you still want the honey butter?” Uh YES. 30 plus minutes dealing with this. I finally get back into my car and my Dr Pepper is a Diet Coke… They got two employees out on smoke breaks. One standing in front of the only door that’s unlocked. The others were not. Then you have drive thru girl smooching and groping on her man out front.. Meanwhile no one is getting the correct order. Waiting 15 plus mins to ask for a drink carry ( the older gentleman). Waiting and being ignored. But your PAID employees are having free time, standing around on leaning on counters. I guess this is the reason Wendy’s keeps shutting down their stores. No one wants to return and spend money at a fast food restaurant dealing with this. I wish I could give zero stars. The food, service nor atmosphere even...