Aldo's Pizza Pies — Restaurant in Memphis

05/31/23

UPDATED: After calling the restaurant they were more than happy to resolve the issue with a refund and were very kind in doing so! I will definitely still be eating with you guys in the future.

*I am hoping to update this review after I reach out for resolution. I am sad to leave this review. I’ve enjoyed this restaurant in the past, but it’s been almost 2 years since eating here, so this is my current review.

I ordered delivery online. It was an extremely easy process. It was way overpriced. $50 for garlic knots I would have loved to substituted the marinara for vodka sauce but that’s not an option so I paid $4 extra for a side of vodka sauce, and 12” vodka pizza with Italian sausage. $7.50 delivery charge (they use DoorDash to deliver but you can’t order through DoorDash app). I pay for DoorDash membership so that’s unfortunate i had to pay delivery fee. $2 gratuity to the restaurant, and also you must tip the delivery driver, this post isn’t to complain about cost. Everything is expensive right now, with that being said. The guy dropped off my pizza and was friendly.

I went to eat my garlic knots first and the whole plastic container was squished causing the lid to come off the vodka sauce and spill all over the garlic knots. I was eating alone, so while it was annoying it’s not the worst thing. I planned to dip them anyway. The presentation was just bad. I felt required to eat them all so they wouldn’t get soggy 🤪 (didn’t mind that part).

I get full on the garlic knots, so I don’t even open the pizza box. Well I’ve waited a few hours and now I wanted a late night snack. I just went to eat my vodka pie and there’s no vodka sauce. It’s cheese on crust with Italian sausage on top. I’m so sad, I was so looking forward to this pizza tonight and at work tomorrow. Hopefully when I call tomorrow, it won’t be an issue to fix. I tried to get a refund through the app because calling the restaurant is just going to be another to-do tomorrow, and the app says to call the restaurant. Therefore no refunds through app for issues. There’s also no email address I could locate on the...

A group of friends and I came here because we had heard amazing things about it, so we were excited! When we got there and saw the sign that says “for your convenience 20% tip added to each bill” several commented on it saying that we expected service worth that tip amount. Unfortunately it started off poorly as we sat and waited probably 15 minutes before ever getting our drink orders taken. From then on, every time we saw our waitress, it was like a 20 minute timer was set and she couldn’t come back to our table until it went off. We tried to maintain a positive attitude but at one point had to get up ourselves after all our ice had melted or was eaten because we were so thirsty and couldn’t find our waitress anywhere. We felt bad but had to ask other waiters to fill our drinks or get us condiments. When we finally got to place our order for food, one of our friends ordered a sandwich but was told they didn’t have it! No problem.. he tried to search for something else but asked for “just ONE more minute to look” and after 20 minutes she came back and took his order. I guess she decided to put our food in before his which would’ve been fine if she had come right back to get his order like he asked but she was MIA.. so our food came about 15 minutes before his did. This was a bummer because we wanted to eat together, so some chose to wait for his, hoping it would come soon, but theirs ended up being cold before his finally got brought out. All of the food actually tasted pretty good, mine was amazing! Just super frustrated at our poor service and lack of communication or even acknowledging her absence by our waitress. All that to say, Would not go again because of that then being forced to pay her for service that was close to...

The place seemed relatively busy, but not completely packed. I went around 2 pm, party of 2, ordered 1 pizza and waited for nearly 40 minutes. It almost seemed like the server was intentionally avoiding our table, and avoiding eye contact. I had walk up and ask a server why there was such a delay, and was told it would be another 15-20 minutes, due to a new employee on the line and lack of staffing in the kitchen. I was fine with waiting, so wait we did. Still, other pizzas came out of the kitchen but we continued to wait for another 25 minutes.

The wait was becoming quite ridiculous, so I asked the bartender how much longer it would be, and was told the pizza was just put in the oven i.e. we would have wait another 10 minutes. I’d give the staff the benefit of the doubt, but clearly we were getting the run-around. At this point, we canceled the order and left. It felt like we were not receiving any attention and did not receive any service, save for when we had to get up and ask a staff member.

I’d rate the food, but I didn’t end up receiving any. To anyone considering this place, you’re better off going to Domino’s. Heck, get that $ 9.95 pizza from Costco, they never disappoint. To put it bluntly, I’ve never been to a more sorry place.

Unfortunately, I will not be returning. These folks need to clean up their act or I don’t see the business being around for too...