Burger King — Restaurant in Memphis

Terrible staff members. Use derogatory and profane language on the regular and in the presence of customers. Today I visited (9/13/23) and was asked by associate if I was paying with cash for my order. I said no. Had I been, the female associate said that she would've cut me a deal🤷🏿‍♀️(??) SMH... Then on a previous visit, I was told to wait behind the yellow pole at the drive-thru. When I asked why, the rude biracial woman told me that "I'm on their timer." (??) I told her that it didn't matter anyway 'cos I still had to wait longer no matter what since they are severely short staffed and that it ultimately didn't make any sense. She said in response, "All you need to know is that you are on our timer." And closed the window. Whatever. Anyway, they have too many vagrants hanging around and are located right across from the BP that sits at the corner of Poplar and Cleveland and they walk back and forth between each business creating a very unsettling and uncomfortable experience. In addition, their soda station is out of order because either the owner won't fix it or people were stealing drinks on a regular basis....

I ordered my food through the Burger King app- not through any other third party app but the official first-party Burger King app. I also paid through the app. When I got to the drive through, the employee told me their shake machine was down and so they couldn't do my order. They didn't tell me what to do since I had already paid, so I asked them. The employee then started to raise their voice and tell me to "Tell the person who ordered the food that they couldn't do the order." I tried to explain that I was the one who ordered the food and it was through the Burger King app, but they continued to tell me to tell whoever ordered the food that it wasn't available in what I perceive to be yelling. It was really distressing, especially since I was using an app that Burger King itself made...

If I could give zero on food I would. Been here a few times and thought I would give it the benefit of the doubt. I can absolutely say with confidence that every time I order the food is not correct and horrible. Ordered a whopper with cheese no pickles and no onions and got a whopper with everything, even shredded cheese and some kind of thousand island sauce. Completely disgusting and not what I wanted. I don't get it. If you can't get the one thing right your company is known for them you seriously need to reevaluate your business choices. I will not be going back to this location and I will tell everyone I know that they are incompetent and disregard what quality food is and customer service is. I know personally what it means to be in service. I am highly...