Chick-fil-A — Restaurant in Memphis

Update 3/14/25 :It's a sad day for me to realize that the service at Chik Fil A may be going down. I have stopped there twice this week and both times my order was incomplete. :-(. I have raved so much about their customer service and I know it's hard for change. Today, I went through drive thru (which was not very busy this morning). I actually place my orders on the mobile app all the time. I ordered chicken biscuit, fruit parfait with granola and a sunjoy drink. I always place my condiments on my order as well. I did add honey to the order with the associate outside taking the orders. When I get my order, the young lady asked me to hold up because she forgot my honey. I was very glad to see her rush back in and return with it. BUT, that was not the only thing missing from my order. My jelly was not in the bag (which i can deal with) but my granola was no where to be found either. I could have easily ate one of my yogurts at home for the almost $5 cost. And when I pulled it out, there is literally a sprinkle of fruit included. Sad day indeed. And if this had not been the second time in one week (there have been other minor issues before) I would not have felt the need to update my review. The other minor issues are starting to be a pattern as well and I pray this is not the end of the expectation for exceptional service (like the broken window theory). I have so enjoyed my experiences with them and will return but if the pattern continues it's just my sign. And, this is at the end because, after writing my review and getting ready to eat this parfait as is, I discovered there was no spoon in the bag to eat it...:-( :-( Adjusting my expectations in 10...9....8....

I don't think there is a such thing as a bad experience with them. This experience was typical of most all my visits. I ordered on the app and actually ordered at the wrong location. The outside attendant was so helpful and patient. She very gladly retook my order and even made sure to scan my app so I could get my points. Food was nice and hot and even though they failed to bring out my cone with my order they happily corrected that even asking me NICELY to pull up until it was brought out. Even with small mistakes you will still have a top notch experience...

I have reviewed hundreds of restaurants on Google maps. I have literally reviewed, probably dozens of different Chick-fil-A's. This will be the first time I have ever given any kind of negative review to a Chick-fil-A. I know Chick-fil-A standards, I know that Chick-fil-A has very high standards for food, service and cleanliness. This Chick-fil-A failed miserably. We did a mobile order like we always do and when we got to the window, they had lost our order. They let us sit there for a few minutes and asked us our name. Then they disappeared into the restaurant. Came back out and said we can't find your order, my wife held up her phone that showed them the mobile order that we had already paid for, the employee took my wife's phone into the restaurant, handed it to a manager, and they found our order. The employee came back out and said pull up to that cone, and pointed in front of us. My wife had to ask for her phone back! No apology, just pull up to the cone. So we pulled up to the cone, 15 minutes later, after 20 to 30 cars had passed us , we got our food. The employee comes out, hands us the food and still no apology, no apology for the wait, no apology that they lost our order, nothing. I was very unimpressed. If this had been Burger King, I would have been very unhappy, if this was Wendy's, I would have been very unhappy, but this was Chick-fil-A, a restaurant that I have come to expect a very high quality experience from. They failed the standard of any fast food restaurant much less a Chick-fil-A. And the top it all off, when we drove off, the order was wrong!!! Not completely wrong. They didn't give us the right sandwiches, and there was no way that I was going to wait in that line again and sit there so they can mess it up again. This was a rare fail for...

My family loves ChickFilA and is our nearly-exclusive place for fast food. Each of us has a preferred menu item and with rare deviation. My family members always order sandwiches and nugget combos…no problem. My choice is usually a grilled market salad with no blueberries and the bleu cheese on the side, plus an extra dressing. I’ve ordered my salad this way for decades. Occasionally, ChickFilA gets it right. The most frequent oversight is, rather than receive two dressings, I am given zero. I neither have, nor know where to purchase, Apple Cider, Vinaigrette. The granola and nuts, both of which come standard, are also frequently left out… no big deal, I have my own. The blueberries are not that big of a deal because they are easily visualized and tossed away. The bleu cheese, however, is neither easy to locate nor remove, and makes the salad inedible. Today, my husband placed the family’s order online, then drove to the new ChickFilA very near our home to pick it up. Only one of my three modifications was made: the extra dressing. Please observe the use of the word “inedible” in above paragraph. Screw-ups at Memphis fast food locations are ubiquitous, frequent…even the norm. The drive-through needs a Window (or door) Manager, to view every order for correctness, before it is presented to the guest. How the computer screwed me this time is a whole new category of trouble. When the Union Avenue location first opened, many years ago, we were thrilled at the consistent accuracy of our order. In Memphis, that is nearly unheard-of. Perhaps, that twin is the better...