Popeyes Louisiana Kitchen — Restaurant in Memphis

I never come to this Popeyes Chicken because the line is always wrapped around the building or into the streets. Today the line wasn't that long and I wanted some popcorn shrimp. Even though I stayed in line for about 15 minutes I waited. I place my order the young lady told me that they did not have any change that I needed correct change or they would not give change back, I said okay. My total was 7.20 so I gave up $0.80. that wasn't the problem, the problem was to wait in line that long and I got the wrong order. I decided to check 5 minutes away from the restaurant and instead of popcorn shrimp I got fried Chicken and the wrong drink so I drove back to Popeyes and when I went to go inside both doors were locked so I walked up to the window which I didn't want to do and the young lady said you can't come to the window to exchange your food or return your food you have to get back in line which again was to the street. I told her I wasn't getting back in line for an order that they messed up. they gave me my correct order and just handed it to me with no bag no sorry sir for the problem or thank you have a nice day, just handed my food and close the window. Needless to say I will not be back to this location even though I love Popeye's Chicken the service needs improvement and it seems like better management if they're running out of change. I've worked in a restaurant before and if I was in that situation where we had no change I would not round the orders up I would round them down, I wouldn't charge my customers more for something that is my fault. ** I had to edit because the shrimp was so hard and dry I couldn't eat half of it and the beans and rice taste like yes been sitting under the lamp for a hour, I didn't even bother to return it, just...

I placed an online order from the app. I waited on the parking lot 5 mins. past the time my order stated it was ready. I walked in and it's extremely busy. I eventually make it over to the mobile order area. The manager who was leaving was great and moved with speed. I saw her fix my order. Unfortunately the asst. manager that continued to work the line wasn't as efficient as the other lady. She took my order and put it behind her. Probably a location to hold Door Dash and Mobile orders, however she never turned around to see if their were people standing there. We had to flag her down. When she brought me my order, I was missing a side. I flagged her again to advise her. She takes my order and dumps the entire order out on the prep table. I was surprised. Then she puts it in a new bag and calls herself reading my tag to make sure I had everything. I go back through the bag and I see that she took my apple pie out and didn't put it back. As I continued to see if anything else is missing, she comes over and drops my pie back in the bag. I ordered an additional side of macaroni and cheese for $2.79. There was a tablespoon of Macaroni and cheese in the cup. So I called her back and asked her if that was the proper amount in the cup. She says wellllll...like she wasn't sure. I advised her that wasn't enough for a kid. She said well I just give you another one. It had a small amount also. The two together wouldn't fill the side cup 3/4 of the way. The food tasted ok. It wasn't the hot and great tasting food I'm used to having...

This was the absolute worst experience ever at a Popeye's restaurant. We waited in the parking lot for almost a half hour. I went inside actually to request a refund. I stood there and watched three persons pick up to go orders of the same items I was waiting on. When the manager noticed I was in line and likely had observed what was going on I heard her ask staff where was the order ("Spicey tenders")? A staffer quickly but my order in a bag and was headed out the door. I stopped her and told her I was the driver of the auto she was instructed to bring the order to. My wife and I sat down for dinner having purchased your product to add to the rest of our meal. We expected to save time. Poor service dashed that desire but the coup demands grace was our utter disgust in receiving the most tasteless chicken imaginable. Actually I not certain if I am more disgusted with the waste of my time, my money or surprisingly disappointing food I received. Not only was it not spicey; it failed miserably in relation to your other products. I think the only thing that could have made my experience there yesterday afternoon would be if the place was robbed I got shot. I have no future plan to spend another penny at that location or any other Popeye's restaurant in the foreseeable future. I am done. P. S. You should provide an option to reflect total dissatisfaction. The one star...