Dunkin' — Restaurant in Memphis

I went to Dunkin early this morning thinking I would have a great breakfast and I decide to give them another chance! This time I go to the drive-through I get the grand breakfast sandwich with an order hashbrowns and then I begin to Ask about the two for five the bacon egg and cheese croissants. I asked if I could change out the bread and instead of giving a simple response I met with be generic response of is as prohibited.

A simple I’m sorry sir but we can’t change out the braids on that particular item and didn’t give a suggestion that wood up sale it to something else rather than messing up the attitude of the atmosphere. I went on to purchase my order was asked if I would like jelly which of course I said yes but once I receive my order I did not have any jelly at all! I later get closer to the house and decided to get one of my hashbrowns and there are no hashbrowns in my bag so now I have to waste my time and my gas to go back and pick up the hashbrowns.

Note before you ever leave any drive-through location check the entire order big or small regardless of where you go!!!!!!

I came in and waited for maybe two minutes for the previous customer to finish their order then I informed them I was back for my hashbrowns. They already knew that it was for my order considering there was no hesitation no asking me for my receipts just the acknowledgment that they did not place my hashbrowns with the rest of the order. This time I did check the bag both of my orders of hash browns were in the bag. I decided after 5 minute of driving to grab one of my hashbrowns, WTF! I did receive my hash brown at first glance you would think great they aren’t burnt the outside of them are warm but once biting into one it’s cold on the inside. As nice as the person where is who directed the problem you always have to get the temperature right!

Now I have to go in the house and heat up my hashbrowns to the correct temperature so that they are done and can be eaten not bad for having to return to the location to get them.....

The bad part is that is good as the food is it also depends on those who prepare it. Once I receive my order things are great but before it gets to me you have a checklist on the side of the bag that tells you what goes in it how did you...

Today I went in like and ordered a cold brew drink and I wasn't good at all .... so I got in line and I could tell the lady was annoyed because she goes to get it ready fast again and it still didn't taste right so I just told her to give me a water and another Avacado toaste. Mind you this was the Manager, honestly I feel like she didn't make it right but she rushed to get me out of the line. If someone tells your there drink isn't good and they paid for it take your time to fix it !!! This was the Manager , and she did not handle the situation well .......... I work in Customer service and the most rude thing you can do it act as though you don't empathize . Then gone tell me she can take the drink back through the window as if she didn't take the first one back !!!!!!!! I will not be going back to...

Ordered three breakfast sandwiches and coffees for guys at work. Started eating mine and bit down on something hard. Pulled a piece of glass from my sandwich. I called and let the manager know that I found glass in sandwich, she said thats not possible we don't have glass in the store. I said well I'm calling because someone else might find some in their food. She didn't believe me so the next day I brought in the glass. They offered me a new sandwich, because she wasn't there, I declined. Then they just ignored me. I thought it was interesting that their coffee pots were all glass. I used to like DD, and have gone their longer than I should have since their...