KFC — Restaurant in Memphis

This KFC is the worst business in the area by far. It's like walking into a third world country. The people that work there are the most incompetent employees you could ever hire. I know everyone technically needs a job but the service industry is not for them. I almost slipped on the wet tile floor walking in. The place hasn't been remodeled in 20 years. A couple employees just stared at me like I was in the wrong place. Took 5 solid minutes for anyone to take my order with no one else in line. I show the cashier my mobile order and she just hands me the nearest bucket of chicken. Had to ask for all my sides. I overhear them telling the people in the drive thru that it's going to be 30 minutes for chicken. I see that I got the last bucket and it's not what I ordered, but wasn't going to wait so I just took it and left. The chicken itself was pretty good. But everything else made me never want to go back to that location again. Also bring back the potato wedges, your fries are terrible. This location has nothing but bad reviews, how long until it gets completely overhauled like it so...

I arrived to pick up my food and there was a bag of good underneath the pick up area but there was not a receipt or anything indicating who or what it was. There was a line so I went and stood in line. After waiting another customer had come in and the cashier greeted him and asked what would he like. I spoke up and said I was in line before him and advising what I had ordered. I was then told that my order had just be given to another man. I advised that I did not have anyone tonpuck up my order. The cashier said she just made the order, called the other employees to look to confirm, and advised my order had been given to someone else. When I tried to inquire at least what the sides were to see if maybe the person had different sides the drive thru employee said he didn't have time for this bullshit and the female cashier made a statement that i didn't catch. I tried to show my order confirmation but was advised it didnot matter. I was able to get my food but but was not the correct order. I have lived near this location for 6 years and have seen the decline but I will absolutely...

Update 4/28/22 - My order today was so fresh and hot that I had to let the chicken cool down first! And this is coming from someone that loves steam coming off his food. I also have to up their order accuracy score to 95%. They've only gotten one order wrong on the past couple of months, and they immediately made things right. I highly recommend this location, especially so if you haven't had good KFC in a long time. Don't be afraid if the line is short, either. Your food will still be high quality!

Original review: This KFC has been consistently good with their food quality. But make sure that your order is correct before you drive off. I rate them 100% on food quality, 90% on order accuracy, and 80% on speed of service. But with their food always so good, I can overlook the other stuff and still rate...