Tops Bar-B-Q — Restaurant in Memphis

Last night approx. 8:25pm I visited Tops Bar-B-Q. I entered, approached the counter to order. For approx. 3-4 minutes the teenager and older woman did not acknowledge me. They saw me standing there. The woman spoke and said it’s going to be about ten minutes. I assumed she was talking to me and I stated okay, will you be taking me order. The woman continued walking about and the teenager ignored me. Suddenly a male customer made a statement. He standing behind me, not in line. I’m not sure what all he said, but he said he was trying to help me. I exclaimed to the male customer who I did not know, why was he involved in my interaction with the counter personnel. They male customer started yelling and using profane language towards me. I got out of line and phoned 911. The woman behind the counter presented the male customer who verbally attacked me and made me feel unsafe, started a giggling conversation with him. He departed the store. I exited the restaurant to get his license plate number, but he sped off down Winchester Rd. East. I’m telling 911 all this information as I’m on the phone with 911. I enter back into the restaurant. The woman behind the counter is taking orders of everyone else’s and not stating to them how long it will take and took their order. I reapproach the counter to place my order and the teenager stated to me that he doesn’t have a problem taking my order but that I disrespected a customer. I was taken aback. I could not understand how the entire visit to the restaurant became a disaster. I phone 911 again too ask how long it will take as the male verbal assailant had departed the scene. I asked 911 to cancel the call. I departed the restaurant. BAD KARMA, BAD VIBES. Very strange encounter with stops...

Dirty establishment, I bought the beef brisket the food meat was old, hard and cold. The service was trash just like the food and atmosphere. The lobby was filthy there were two woman horrible just staring like we were aliens no hello, welcome to tops nothing I won't be back to this location to buy food I'm going back for the manager so I can express my disgust and I want my money back if that's doesn't happen I'll just file a complaint with the BBB 16 dollars for trash and the employee complained about not wanting to work there I noticed black establishments are always the worst to go to for anything black woman do better nasty disgusting attitudes orjust no manners or training you already have no real concern about your physical appearance skin dry like your attitude out of shape dresses like a hard working man that ain't been home sick of seeing women like this in public places they don't help the Business I'm calling code enforcement and filling a complaint...

10-03-24 "I haven’t eaten at this place in almost three months, and after my last experience, I doubt I ever will again. During my visit, I had an unpleasant encounter with a staff member—a bald woman with no hair. I asked her why customers who arrived after me were getting their food before I did, and her response was completely unprofessional. She said she almost told me off, to which I replied that I could do the same. I made it clear that I didn’t have to eat there and could spend my money somewhere I’d be treated with respect. Instead of addressing the issue, she agreed that I shouldn’t come back, so I took her advice. It’s disappointing because I’ve been coming to Tops BBQ since I was a kid, but this experience left a bad taste. Tops really needs to reconsider who they hire—employees with bad attitudes bring that negativity into the workplace, and it shows in how customers...