Nothing Bundt Cakes — Restaurant in Mentor

So sad, I used to LOVE this bakery but it has taken a serious customer service turn for the worse. The two stars is ONLY because the cakes are so good. I have to say I probably wont go back. That's a shame too because my office loved getting their cupcakes. I had the misfortune of meeting and interacting with first Nicole, what a customer service "gem" she was NOT. She then retrieved Elizabeth from the back. This woman needs a serious lesson in just how to speak to people let alone customers. As she proceeded to talk down to me and attempt to provide false information and repeatedly state she is the bakery manager I had to gently remind her, I know what the policy is as I am in this store literally twice a month. Its sad. I have met the owners when they opened this shop and I was so excited to have store near me and to have store that was family owned and operated. What a serious shame. I will miss this place. Great cakes, the baker should get an award, the management. They need classes on how to actually...

Wow. I have been looking for a reason to try this place. I’m celebrating a personal victory today so I decided to stop in. The two ladies working behind the counter were as sweet as can be. They were very warm and welcoming, explaining the menu, sizing, and pricing to anyone who was visiting for the first time. I selected the lemon bundlette, which was packaged adorably in a clear clamshell case, placed in a paper bag, and sealed with a sticker. Later when I tried the cake, I was floored. The texture was light, perfectly moist (sorry), subtly sweet, and absolutely melted in my mouth. The perfect amount of lemon flavoring, which tasted bright and not at all artificial. The icing was the perfect sweetness and so, so creamy, without being too sugary or gritty. Absolute perfection. I’m not waiting for an excuse to go back and try more flavors, I’m just going to go because this cake was...

Came in with my mom to check the place out. We were first greeted by Stephanie and she was incredible! She was so nice and walked us through our first time there. She had to go to the back and Karen came up to replace her. Unfortunately I cannot say the same kind words about Karen. She immediately kept pushing us to check out while we were still looking. My mother asked if there were any of the smaller lemon blueberry cakes and Karen said they were in the oven. We asked about how long they would take and Karen replied “I don’t know? 15 minutes? I wouldn’t know.” In a tone that was not suited for customer service. I wish we could’ve had Stephanie for the whole transaction, it would’ve prevented the very unpleasant experience we...