GameStop — Local services in Mentor

I visited GameStop on mentor ave, mentor Oh yesterday and I had a decent experience. Let me tell you more about it in detail. I was looking for a new game to play on my PS5, which I bought a few weeks ago. I heard that GameStop had a good selection of games and accessories, so I decided to check it out.

I arrived at the store around noon, and it was quite crowded. There were a lot of people browsing the shelves, playing demos, and chatting with the staff. The store was divided into sections by game genres, consoles, and merchandise. I headed straight to the PS5 section, hoping to find something interesting.

The PS5 section was smaller than I expected. There were only a few games on display, and most of them were out of stock. I asked one of the staff members if they had any more games in the back, but he said they didn't. He explained that the PS5 was very popular and they had trouble keeping up with the demand. He apologized for the inconvenience and suggested that I could order any game I wanted online through their website.

I thanked him for his help, but I was a bit disappointed. I wanted to buy a game right away, not wait for it to be delivered. I decided to look around the store a bit more, maybe I would find something else that caught my eye.

The staff member was busy but polite. He greeted me with a smile and answered my questions patiently. He seemed to know a lot about games and consoles, and he gave me some recommendations based on my preferences. He also told me about some of the deals and promotions they had going on, such as buy one get one free, trade-in offers, and loyalty rewards.

The store was organized and the prices were fair. The games were arranged alphabetically by title, and they had labels with ratings, reviews, and descriptions. The prices were clearly marked, and they matched the online prices. They also had a price match guarantee, which meant that they would match any lower price from a competitor. The accessories were also well-displayed, and they had a variety of options for controllers, headsets, chargers, and cases.

I ended up buying a couple of games for my PS4, which I still use sometimes. They were older titles, but they were on sale and they looked fun. I also bought a new controller for my PS5, since mine was starting to wear out. The checkout process was quick and easy, and the cashier was friendly and efficient.

This is not the best GameStop I have ever been to, but it's not the worst either. It's decent. It has its pros and cons, like any other store. I wish they had more PS5 games in stock, but I understand that it's not their fault. They tried their best to accommodate me and offer me alternatives. They have good customer service and reasonable prices. They also have a lot of other products that might interest me in the future.

I would recommend this GameStop to anyone who is looking for games or accessories for their consoles. It's not perfect, but it's...

You can really tell the district managers responsible for maintaining standards and training still treat their position like It's a work from home job. It's really sad to see how low the customer support has dipped in these stores. I bought a $200 headset with a $60 warranty, they had to mail a replacement...and they sent me a broken headset wrapped in tape.

In store we resolved the issue, the representative said they would send me a return mail lable. Days go by, no email. Go back to store that's 40min away. Store, can do nothing. Store support does nothing. District manager says to use the manufacturer warranty.

I will update when their "warehouse replacement" arrives at the store that's 40min...

I have waited honestly to leave this review, it’s not about prices and product which we all know isn’t the best, no this review is based off of the several trips to this exact store & the awful customer service. Multiple times I have waited 20-30 minuets in line for a purchase all to be greeted by someone who clearly hates their job and will not even give you the courtesy of eye contact, oh and if the phone rings, good luck, you will wait even longer and be ignored even more. So this visit today was the second time I’ve walked out of this store and not made a purchase solely due to reasons stated above. They can keep their reward money & awful customer...