Domino's Pizza — Restaurant in Merced

I placed an online Carry out order, which I paid for with a credit card online with my government name. On arrival to pick up the order, front door to Domino's was locked. I knocked gently, waved and waited patiently for Thomas to acknowledge me. After 10min of being ignored I went back to my vehicle to call Domino's restaurant phone. Before calling I had a voice-mail from Thomas claiming he couldn't give me my order due to the fact I was using a different alias to pick up order. I've used my alias name to pick up orders at this specific Domino's before as well as other restaurants all over Merced CA and never had a problem until now. Frustrated about the power trip message from Thomas and Frustrated I haven't eaten all day. Frustrated that I left my Security post to pick up food quickly. I immediately called restaurant. After phone rang through the entire cycle of rings and no answer it disconnected. I called the second time same results. Now this transaction is taking completely longer than expected. I go back to the Domino's front door to call again and hope to get some kind of service. Standing outside the Domino's restaurant looking in through the front entrance windows. While on my cell phone and hear Domino's phone ringing from outside the door and still no customer service from Thomas. I began to bang on door to get his attention. It was a common bang of 5 harder than usual knocks to get Thomas attention. I tried knocking politely. I tried waving and standing patiently for 10min. I called store 3 times. I felt I was being ignored because there was a clear line of site to the front entrance door and Thomas. I was in my security attire so opposed no treat and obviously could tell from my badges and patches I was a Private Security Officer. After the failed attempts to get Thomas attention He heard the louder knocking. Thomas saw I had my cell phone to ear and finally picked up Domino's store phone. I asked did you cancel my order from giving a different allies? Is my order ready? Thomas replied in a power trip kind of tone "I'm not letting in for banging on my door" and began to lecture me about a different allies. I replied I've paid for the order already so allies or not is irrelevant. I also stated I've never had a problem before so why now is Thomas making it difficult? He continues to over talk me and say I was banging on "his" door to loud and because i banged on "his door" to loud he was refusing to give me my order. I than asked for his name. I than asked for his supervisor name. He gave me his name but refused to give me his supervisor name. He replied to go to Domino's website if I had a problem. I've never been treated like Thomas treated me. I'm originally from San Francisco I've been ordering take out for 15 years now all throughout California over hundreds of times and never had a issue with picking up a order. This was a first and a unpleasant first experience. So basically I got No food. I got the worst customer service from Thomas. I also got charged for the food. Most importantly I put my job at risk to leave my post which is not allowed unless it's emergency or cleared by a supervisor officer. I took that risk to obtain food because I worked 12 hours and was feeling low energy. With 4 hours remaining of my 16 shift I desperately needed nutrients. I'm completely upset at Thomas power trip behavior I'll never go to this Domino's restaurant ever again. In fact, I'll go completely across town and out of my way to the other Domino's located on the completely other side of Merced. Just so I won't ever encounter Thomas power trip behavior and poor customer service again. To be honest I'm so upset I'll probably never use Domino's again. I'm most likely to delete the app and never recommend or use Domino's again. I had just started to eat Domino's regularly spending over $100 in the last 2 weeks. It's unfortunate how one bad transaction of a Domino's employee could completely give Domino's a bad reputation and lost a...

I never write reviews, but this team needs one. Before moving to Merced, CA, I had sworn off of Dominos (some really really bad experiences in the past) and was a die-hard Pizza Hut fan.

I made the switch to Dominos after a few months in Merced in 2012. Normally, ordering a pizza from " The Other Guys ", the pizza gets to you cold, limp, lifeless, squished, and your stomach is well below empty.

The team at Dominos Merced are lightning-fast, bring you your order piping hot (you'd think those bags they carry around are mini-ovens), and they are friendly. The customer* service team at this location is unparalleled. I have only ever had one complaint out of the 4 years I have been going here, and the customer service team took care of me very quickly and professional.

Their service, speed, and friendliness isn't all that's great about Dominos, Merced, but the taste of the pizzas from here are Ahhh!mazing --- Truly.

Where some pizza places burn your toppings, undercook the cheese, or skimp on the extras, Dominos does it up right.

Ask for extras? You get extra ( not less ). Want a pizza made to perfection EVERY SINGLE TIME? You get it.

The coolest thing, is the easy to use app. They also have online ordering and you can order from pretty much anywhere or any device. It's awesome. I only call in my order if the system is down ( which doesn't happen very often ) and the online / app ordering process is fast, easy, and smooth. If you create a registered profile to use with the app (or online) your account details and choices carry over to each device as long as you sign in. Plus, now, they have a point system where you can earn points on purchases and after you reach 60 points you get a free pizza! What's better than a free pizza?

A free DOMINOS pizza! Right?

Yeah, well if you normally go to another place for pizza, I strongly recommend giving these guys a shot, even if you have previously had a bad " Dominos Experience ". I'm glad I gave this team a shot.

My Pizza Pals for Life. *edited to fix spelling error -...

My order was placed 2 hours before being delivered! The manager did not call me to let me know that my order was going to be extremely late and when I called, the supposed manager of that store stated that there is nothing she could do because her driver needed to take a lunch! When asked multiple times and told that the manager of the store would need to “make things right by the customer” for a delivery being 2 hours late and bringing up their own company’s quote of “guarantee” and that it is not the customers fault, she repeated again that “no” she could not make things right or offer the customer anything because her driver needed to take a lunch! I am a nurse and a supervisor and I have NEVER heard of a manager being that poor at doing their job let alone that bad of customer service! Worst service experience I have ever had with ANY company. She did not even say SORRY or apologize for my order being 2 hours late. You guys clearly do NOT hold up to your statement online and all over advertisements stating that if an experience or order is messed up by all things on your end that you’d “make it right”. “Contact the manager of the store you ordered from and they will make it right” is completely a lie with the Park Ave location...