A friend and I visited the Blue Monkey Tavern because it had great ratings online.

However, my experience did not match what I read. The experience first started with walking in and seeing the people at the host stand look at each other and then us as if maybe we're not the clientele they're used to serving. It seems to have regulars, so there were a few reasons they could have looked at us that way, but it was an uncomfortable.moment, and we should have left then. We decided that maybe we were just misreading them, so we decided to try it anyway.

It had some great beer choices, an interesting menu, and outdoor seating, so it seemed like it could be a fun place to go. I wish I could say that the experience got better but unfortunately, there was a major issue with my food. When I reported it to the server, not only did she not seem surprised, and handled it as if it was no big deal. The worst part is that she said she reported it to the manager, who didn't bother to come out and address me in person or apologize. They casually asked if I wanted to order something else or get the same thing. Because I didn't want to ruin the experience for the other party who was with me, I didn't make a fuss, and requested a replacement. When the bill came, it was not accompanied by the itemized bill, but I could still tell by the total that the problem item had not been removed from the bill. When I called the server over to ask about it, she knew right away that it had not been removed and then went back to get the bill fixed. When she brought out the updated bill, it wasn't a regular register receipt and it did come with the itemized bill this time, except there wasn't a place to add a tip or sign it to authorize the credit card payment. I asked the server about that because I always tip, and she said that the manager said it can just be written on.

I won't name the exact issue with the meal, but I will say that how the issue was handled, along with the attitude towards the issue and us as new customers, the visit was really disappointing, and I won't be going back.

It's too bad that such a popular place has that atmosphere because it has a great location and there aren't a lot of places to go in this area that aren't a franchise, or chain establishments that are warm and friendly to all.