Grand China — Restaurant in Merchantville

Zero stars if I could ...Used to be our favorite Chinese Takeout now we will NEVER purchase from them again. They must have changed owners since everyone from the rude person who answers the phone to the clueless delivery guy are different. The delivery guy rings the bell and runs, leaving your food there. The girl who takes the order is rude. Prior to this time, we ordered Egg Foo Young but did not get the white rice. Gave them another chance today, and AGAIN NO WHITE RICE or Egg Roll. And that's not the worst part. I asked for boneless ribs with extra sauce and they said they never had sauce, when it ALWAYS had sauce. Been ordering there for years since my kids were small. Once we got the order, there was a long, white hair intertwined in the extremely dry ribs. We called and the "manager", who spoke as of it was scripted, said he would send back the delivery guy with a replacement and to send back the boneless ribs with the hair so he could "show his chef". I was so disgusted I couldn't eat but chose ribs instead of boneless as a replacement. The delivery guy returned and looked at the container of ribs wondering why I gave them back. Again, they did not send the rice. We called again. They did not understand why I was calling back and after saying my meal did not come with rice, which it did, said they would send back the same delivery guy. A few minutes later, we got a call back from someone we had a very difficult time understanding, demanding we send back lo mein that she "thinks" she put in our bag, which she did not. She was very argumentative and refused to send the delivery guy with the rice unless we sent back the lo mein, which we DID NOT ORDER, RECEIVE OR HAVE. Then she said it was too busy for him to come back out so they will give us the white rice next time. There will not be a next time. The error was NOT ours. You need to learn how to deal with your customers because this is not it. The food quality has gone down...

EDIT: 2 yrs ago i wrote this. Last week i tried this place again because even thou the service is hot garbage, the food was good. Ordered again today.. it's so bad i actually want to cry. The orange chicken i got was DISGUSTING. And as usual they proved they cant conprehend basic instructions. No veggies means no veggies not veggies hidden underneath the chicken. This is why we switched to Panda Pavillion and will not venture from them again. I honestly want a refund it is so bad. But i have myself to blame for giving them another chance. ORIGINAL POST: have been eating here for years despite being closer to other Chinese places because we loved the food. We would spend between $50-100 each time, up to three or four times per month. We even continued ordering despite the prices increasing when others in the area have not raised as much. The service here is honestly terrible and keeps getting worse!!! We started doing online only orders because they rush you off the phone and are just plain old rude but the online menu is screwed up so we had to start calling again. So today we ordered, they forgot two of our sodas which is fine it happens (they have forgotten or messed up stuff on multiple occasions) but when we called to inform them their attitude was ridiculous and of course we call back an hour later to be informed they never even sent the driver out they said they were going to. Take your money somewhere else, things are getting too pricey now adays for bad service! Try Ming Gardens, Panda Pavillion, Cindy's, or 4 seasons.. or if you really like their food.. tip in cash AFTER you...

If I could rate this 0 stars I would. I’ve never experienced something like this in my life. I’ve worked in customer service and in restaurants so I’d like to think I’m pretty understanding and empathetic.

My family always orders from here and we’ve never had an issue. Tonight we ordered a few things but I had a pizza roll and small veggie fried rice. When I got to the bottom of pint and took my next bite, something was hard. At first I thought it was an overcooked vegetable. No…what I pulled out of my mouth was the tip of a fingernail. A long one at that. I took the pint over to the restaurant with the fingernail back in it and showed the woman working the register what it was. Her first response was “no one here has long nails”, argued with me about it and tried to give me $6 dollars when we ordered $40 worth of food. The right thing to do would have been to refund the meal and apologize. She refused. I’m disgusted and we wont be ordering from here again. I hope everyone thinks twice before...