Taco Bell — Restaurant in Meriden

My ratings are not due to the quality of the food. My ratings are for the lack there of. Every time we order for delivery from this particular restaurant, we always have something missing from our order. It seems to be the norm with other people who have had the same experience. Tonight one of the items we ordered was an Online Exclusive Build Your Own Cravings Box. It comes with your choice of a specialty item, a classic item, a side and a drink. We got the classic item, a side and a drink. I did not get my speciality item, which was supposed to be a Crunchwrap Supreme. Along with our orders were the three drinks. None of them had any ice and they were all warm. I’m not sure what the staff is doing while they are on shift, but it doesn’t seem to be guaranteeing that their customers who order delivery get their correct orders. We have gone to the drive thru in the past and ordered and we never had an issue, however whenever we order for delivery from this location, whether through the app or through DoorDash, our orders are almost always wrong or missing items. Then when you try to call the restaurant to let them know what happened, the phone rings and rings and rings and when someone finally does answer, it’s only long enough for them to hang up on you! From now on, I’m changing my restaurant preference to Wallingford since they always get their...

Unbelievable what I seen and heard yesterday, my mother tried to order on the taco bell drive thru and this manager kept asking what soda we wanted, my mom said Pepsi and the managers Kim kept saying what ..What...i don't understand you and then she started going off even calling my mom the B word, we just wanted to eat. We are related to a ex CO worker of hers where she used to work before taco bell but she got fired for disrespecting customers and CO workers. She blamed my mom when she doesn't have nothing to do with the problems she had in the past at the other store, my mom has been only but kind to her giving her free rides on the cold and rainy weather when she use to work at the other location every day for over a year and now she is all nasty thats so sad, but this taco bell needs better people and with no bad backgrounds of any other fast food place. Ridiculous Why she kept mentioning the store manager and other managers from the other store as well i believe in my heart she is not a safe person to have around at all and this taco bell has very bad reviews of her already from other customers that make this location look awful. We finished going to east main st. where the manager treated my mom how...

Revised We tried this place again only to discover it was worse than previous times. The food and service was so poor - it should have a big sign stating "We don't care what you order, you'll get whatever I give you".

Don't bother customizing your order - of us requested very simple changes like no cheese or avocado. Our orders didn't reflect what we wanted - probably because the employee taking the order was too busy talking and laughing with other employees.

The burritos were mushy like the tacos and nothing was hot.

How do they stay in business???

The crunchy taco menu is substantially reduced via drive through and online ordering. I used to love Taco Bell because I like tacos and my husband likes burritos. Recently they stopped offering delicious vegetarian food, especially with a crunchy taco, rice, beans and toppings. I ordered a veggie crunchy taco through drive through and received plain beans and rice - no cheese, no tomatoes and no sauce. I am so disappointed with the menu choices that I will not be ordering...