Firehouse Subs Chinden & Ten Mile — Restaurant in Meridian

Edit to add 10/1 The district manager reached out to us and offered a solution. They were very considerate and speaking with them brought a lot of comfort for us to come back to visit this location again. Will be visiting again soon. I’m very happy with how the company responded, was very sincere to me and didn’t feel dismissive or rude. Changing stars to 5 due to how everything was handled ☺️

Original Review: I️ don’t like making bad reviews but this one makes sense to make. Came in the drive thru ( no one behind or in front of us- ) and as soon as we got to the speaker the gentleman taking the order was distant and by his tone 100% wanted us to just leave making comments such as “well don’t have that still want to order?” But in a rude way not a nice way. We finished ordering and all he said was okay, go up. When it came to paying at the window we asked about drinks and he took a huge breathe, rolled his eyes and said “okay yeah sure that many drinks what else” then proceeded to get half of our order completely wrong. Even making comments such as “our lobby is busy that’s more important”. Got several sandwich’s, a combo and a kids meal but got nothing for the kids meal except a cup with no lid, we had to ask for a large cup just so we could have a lid, missing the sides and everything for the kid and missing all the sides we ordered. Due to how bad we were treated we didn’t even care to ask for the stuff we wanted to leave. Until they get their ducks in a row with good staff, go to the location on Fairview. Coming from someone in previous customer service fast food, I️ have a lot of patience but this...

I don’t usually leave reviews, but Justus truly deserves the recognition. From the moment I interacted with him, it was clear that he’s someone who genuinely cares about providing the best service possible. His dedication to serving customers both efficiently and effectively is unmatched.

Justus goes above and beyond—not just meeting expectations, but exceeding them. He was attentive, thoughtful, and extremely knowledgeable. You can tell he takes pride in what he does, and it shows in every detail. Whether it was answering questions, finding solutions quickly, or just making sure everything ran smoothly, he handled it all with professionalism and a great attitude.

It’s rare to find someone who is so committed to doing things the right way, while also making you feel respected and valued as a customer. Justus didn’t just do his job—he made the experience feel effortless and enjoyable.

If every business had a Justus on their team, customer service standards would be on a whole new level. Highly recommend working with him you’ll notice the difference...

After reading the existing reviews I wasn't expecting much. There were 9 people here and it felt like not enough seating, kinda cramped. The guy that took our order had a hand brace on he had a dirt bag attitude, he's more geared to maybe a security officer job. After waiting 5 min we were told they ran out of white bread... the pink haired girl was super nice, brought it up to 2 stars. Saw the subs and they were 'subpar'. Sauce and lettuce on the top of the bread. I always order extra meat and bacon on one and no cheese add bacon on the other. They mixed it up, the sandwich makers, put no cheese on my double and added a very small piece of cheese on 1/3 of my other sub.... Not worth it here unfortunately. I had high hopes the reviews were wrong they were not. I'll probably stick to the Eagle,Milwaukee, and nampa locations. Spent $43.52 on some bullshit. Save your time and money go to another location....