Hand & Stone Massage and Facial Spa — Local services in Meridian

Front desk was not friendly. Tried to walk in as website says they are welcome but got a curt no for any availability. While waiting in the front area for my sister to get her facial i got to listen to them say how dead it was today with only 7 appointments. They didn't even try to be friendly with me or ask if I'd like to book anything at another time. They were busy talking about one receptionist leaving for a new job at 17 an hour and the other getting ready for her trip to Patagonia She was also making calls to get ready for her trip. I was ready to buy gift cards for people and book a future appointment but I'll take my money elsewhere. Guess this company doesn't need any new business. EDIT: In response to the owners reply - I tried to give you business but your staff was so rude and involved in their own lives they would not take my money. I tried to give your business a chance but was turned away without anyone trying to help me find a different time. Zero effort was made by your staff. I was giving you a review as an opportunity to let you know that if you want more business you should try to get your staff to be more professional and friendly towards walk-ins since your website states walk-ins...

Very clean, welcoming, and inviting. Everyone was extremely friendly and not pushy at all. I had Samatha, and she was wonderful. Super sweet down to earth and gave me a great massage - I just wish it was longer.

*Update June 2023 I've been going here since they opened and I don't think I will be back. The last few times I have gone, I felt the massages & facials weren't very good. They also keep raising their prices and are up to charge for everything. By the time you get out of there, you are paying $150 for a 50-minute massage or facial. This is not Hollywood ppl. This is Meridian Idaho. The salon itself is very nice but there is nothing special about the massages or facials. I have had better ones elsewhere in town for a fraction of the cost here. I thought I found my new go-to place, but I was wrong. If you don't mind spending a ton of money for a basic massage or facail, you may like it here. The facility itself is nice, but you're paying for the atmosphere, not the service. In my opinion, they are way overpriced & no longer fit...

Would give 0 stars if possible. We won a free massage at a community event. I tried to book an appointment but staff refused to book it unless I give them a credit card to keep on file. This was a prize that we won in the form of a voucher/Gift Card but they refuse to book anything and told us to walk in and hope there is an opening or use it to buy products instead of getting what we won. Very miss leading none of this was disclosed at the event.

Update to my review: I reached out to them again per their request. They stated they wanted to speak with me so they can turn my experience around. I contacted them in 2/14 it is now 2/22 and no response or reply. They reply with these false responses in hopes that others reading the reviews will think they are trying to actually work with customers and fix the issues. Be aware of this company. They clearly don't care about their customers only money and saving face by lying and acting...