Jimmy John's — Restaurant in Meridian

Eaten here for years, and EVERY experience over the last 3 weeks, culminating in todays experience has been the deciding factor that I will never spend a penny here. Massive tips during Covid to help the employees, tons of orders to help the owners, and the experiences this last 3 weeks make me regret every bit of it.

Todays experience: An hour wait for an online order, leading to a call. And the employee that answered was an utter tool, his answer was "I dunno, it'll be there". When asked for SOME estimation, I was told probably another 20 minutes. Due to the unbelievable tone, I canceled the order. And as I hung up, I watched the delivery driver pull in, answer the phone, and turn around. Having spent YEARS in customer service, the appropriate response would have been "hey, sorry about the delay man, but I'll make sure the driver hurrys", or even just delivering the food. Instead, the guy said "whatever", and then had the driver turn around, despite telling me he was 20 minutes out when he was actually pulling in.

This is just the most recent experience. I've eaten there 5 other times in the last 3 weeks, and whether its an online order or dine in, the employees have been rude and utterly incompetent, the food incredibly sub-par versus the last few months, and just overall a poor experience. Clearly the owner has given up, and clearly neither the owner nor the employees bother to register who's tipping well, as anywhere else in the industry a 30% tip usually leads to better service. Unreal. Done with this Jimmy Johns, if the owner and staff don't care, then this community should support other businesses...

Let me start off with I love the sandwiches. That’s where it ends for me. Every time I’ve gone here they have gotten a sandwich wrong. Freaky Fast is your motto, how about you slow down and get it right the first time. The quality of the product is unquestionably great, needs some turn over with staff. Please don’t rush me when I’m ordering. I believe in this company for the quality product they put out and if the owner of this franchise cares about his business he will review his staff members and get rid of the bad apples. If I spent a million dollars to open A Jimmy John’s I’d be paying attention to Google and the feedback of my community. I’ll be back cause I believe in giving people and businesses a second, third and forth chance, but at some point if these issues aren’t corrected I will no longer bring my business here. If things turn around I will happily turn this 3 star...

I have gone to this location for a while and it has gone down hill substantially. Smaller portion sizes and less put on when extra is selected, you can expect to get toppings you ask to not have on your sandwich as well. Most recently when I tried placing an order online via Uber eats(which stated the store employees would deliver it) I was called and told that they would not be able to deliver my order. This is expectable, there are cold conditions and snow on the roads still. What was not expected was the managers refusal to call Uber to cancel my order, the manager stated that I needed yo call them and that they did all they could. As a manager of a franchise with Uber eats delivery, I know this is false, the manager needs to call Uber and tell them to cancel the order. Please train your management on how to properly handle something as simple canceling an...