Wendy's — Restaurant in Meridian

Food was tasty and hot, but service was horrible. Went on Sunday 8/8/21 at 10am with a mobile order. I chose dine-in. Walked to the door and it was locked. I was confused because the posted hours said that they were open and there wasn't a closed sign on the door. I hopped back into my car and drove through the drive through. I was the second person in line. I mentioned my mobile order and they said to drive up, but still there was a car in front of me. I waited 9 minutes (yes, timed) before getting to the window. First thing that I asked for was the manager. I asked why the delay and she stated that the first customer was waiting on fresh biscuits. I said why not have them pull forward and take care of me? She said that actually my order was waiting on fresh biscuits too. I said how would I know that sitting in line for 9 minutes with no communication? I have placed my mobile order over 15 minutes ago and the biscuits couldn't have taken that long. I also mentioned that the door was locked even though the app allowed me to place a dine-in order. She made some excuse about lack of staff, but again, I asked, how would I know that from the outside? How difficult would it be to tape a sign on the door? There wasn't a receipt in my bag, so how can I complete the survey? Mobile orders need receipts too. I asked her for the corporate number and she handed me a blank receipt with the number on the back. I called them but they were closed and no voicemail, so I let a message on their corporate website to contact me, but they never did. This manager may be on top of her staff and getting the food prepared, but if she isn't considering service from the customer's point-of-view, then she is failing as a manager. She could have placed a note on the door that the dining area was closed. She could have asked both the 1st driver and myself to move forward to wait on biscuits, as I was trapped in the lane with cars in front & back and no information provided as to the wait. This was a horrible customer service experience and no ability to fill out the survey for the free...

The manager, Alex, was being quite rude and condescending because of my lack of understanding of the menu in the drive-through. (I have dyslexia, which makes it hard for me to read the menu items, toppings, etc.) The young man who collected my payment was the complete opposite, though. I didn't get his name, but he was a young Hispanic man with a beanie and curly hair. He had a smile and even asked how my day was going. I glanced into the drive-through window and saw the employee taking orders, who I later found out was a manager named Alex. It seems his height matches his temper!! My husband and I decided to split a Dave's Double combo in a large meal. The French fries tasted extremely freezer-burnt and had too much salt. We asked for some ketchup, and we had to go around and inside to get some because they didn't put any in the bag. I asked explicitly for no mustard on the burger (my husband doesn't like it), and when I took a bite, there was so much mustard that it was flowing out the back! I didn't want to deal any more with the manager, so I didn't go back to bring this up. And to top everything off, the Diet Coke was flat and near-flavorless. It was undrinkable! I had to get water instead when I went in for more ketchup! Wendy's has been my favorite fast-food establishment since I was very young. This experience has definitely affected my view of Wendy's, and my husband and I will most likely not be returning to another Wendy's in the...

I so wish that I could leave zero stars for this Wendy’s. However, I am forced to leave this location one star which is beyond appalling. How hard is it to follow directions given by a paying customer to make the food? Especially when there is only one car ahead of you in the drive through, 3 customers inside the lobby AND it is 2:40 in the afternoon. It is not that hard to follow instructions, especially when the instructions say no lettuce and no onions on the cheeseburger! Because of allergies to these ingredients, I was unable to eat my cheeseburger and I was forced to throw $5.50 in the trash and down the drain. Don’t even bother trying to call this location to get it resolved because they refuse to answer their phone, letting their calls go to the fax line because they don’t have voicemail! I am disabled so it is hard to get back out of the house to drive back to the location for them to fix their mistake. Wendy’s is a special treat for me and something that I am only able to get every once in awhile because of my disabilities. This Wendy’s is the closest location to me and it takes me 20-25 minutes to get there and then back to my home. Obviously, excellent customer service is something that they don’t want to have or strive to achieve. I strongly encourage that everyone stay as far away as possible from this Wendy’s. You will just...