Burger King — Restaurant in Mesa

I was not disappointed in any way during this most recent visit to a Burger King restaurant. So...why only a three star rating? Because doing an as expected job at what a business is "in business" to do is not worthy of more than a solid average score. My ordered food was delivered quickly, and it was fresh and hot, the cleanliness and observable maintenance of the restaurant was not an issue, the staff's behaviors and the overall atmosphere were consistent with what I expected. This, in my opinion, earned the business a solid three stars. I believe this to be a more honest way to use the rating system. Being disappointed will move the rating down to two or possibly just one star. To move ahead businesses will have to get creative and find ways to exceed the basic expectations of their customers. And they will have to do it largely on their own. Preventing disappointing results by addressing problems and complaints should only result in raising a business's score from one or two stars upward toward or actually to three stars. To go higher, the business really should have to pleasantly surprise their customers to be awarded a fourth star. And a fifth star, the terminal high score, should require them to be really creative and thoroughly delight their customers. Five star ratings for doing an average job...

I have one simple order. It is what I get every time I come here. Double Whopper/cheese plain add bbq sauce. Off the grill.

Not trying to sound Karenesque here, but I am an autist, and like other autists, I have sensory issues, Microwaving the food changes its texture, no matter how minutely. This is why I ask for it plain and off the grill.

Why does this get messed up every single time I come here? In the last year you are 4 for 4 in screwing this up.

Cut to today. I ordered this as a large combo. It is ready and served with everything plus bbq. Blech. If you are on the spectrum you will understand. Asked for a remake, and in 45 seconds I got it. Off the grill? "Yes, of course! I guess"

This BK is conveniently located on Broadway in Mesa just about a block east of Greenfield.

The place was clean, mostly empty with an older Hispanic man taking my order. I bought chicken nuggets for $2.16 total including tax. I paid with a $5 bill and he gave me $2.20 in change instead of the correct $2.84 shorting me over 50 cents. I told him he gave me wrong change and he just mumbled in broken English. Finally the manager gave me the correct change with no apology and an attitude. Since I am nice(probably too nice)I gave them the benefit that it was a mistake. However, while I was enjoying my chick. nuggets; I heard another customer right after me complain he was also shorted on his change. DING DING...they're doing it on purpose. It also bothered me that the clientele was mostly seniors on a budget and the management appears to be taking advantage of seniors with mental disabilities. NOT COOL OR OK when people go to BK because they're on a budget.

This would have been one star but the nuggets were tasty with the buffalo and sweet &...