Hello, Just went to this store that I eat at quite often, it was 4:45PM when I arrived. I ordered one large chicken bowl to go. When I sat down there was only two other people in the store eating at the time and one girl who worked their sitting at the bar area that looked like had not started her shift yet. I sat there waiting for my meal and a married couple with two babies came in, ordered, sat across from me, got there food and started eating. I am not a controversial person so I didn't say anything, just waited for my food. A 1/2 hour later this family finished their entire meal and left. The girl working the front area was just bs'ing with the girl who hadn't started her shift yet the entire time I was waiting, at one point the cook called her over to show her something on her phone. I had noticed two bags of food sitting RIGHT THERE when she handed her the phone and she looked at whatever it was, laughed and went back to talking to the other girl. Once the family left I finally said, "When will my food be ready?" The girl asked me my name, mind you I am the ONLY person in the restaurant now as I waited on the family to leave before I said anything as to not make a scene. I told her my name and she looked at the bags I saw earlier and said "Oh here you go". I asked how long was this sitting there and she responded just a minute. I then said "I find that hard to believe, a family that came in after me just sat down and ate an entire meal before you gave me my to go order". The only response I received was "Sorry about that". When I got to my house my food was warm but not hot, usually when I get home it is steaming hot from this place as I live two blocks away, that in itself told me how long it was really sitting there.

This is the 2nd time now I was forgotten about at this store. The first time it was super busy and I didn't say anything, the girl working realized I hadn't received my food and came over, apologized, gave me a card for a free meal my next visit, and got the food for me. That is what customer service is supposed to do when they make a mistake.

This was very dis-heartening and frankly I will not go back, I have no time or patience for that kind of terrible service.

Ryan Richardson