Jared Jewelers — Local services in Mesa

So proud of my ring and the memories that go with it! I don’t wear jewelry. It’s just not my thing. So when my boyfriend proposed, he decided to let me choose the rings. I didn’t want the traditional engagement solitaire but I also didn’t want the trendy stackables or diamond halo either. I wanted something unique but I didn’t know what that was. I started my journey at Jared in Mesa and got help from Robyn who was so patient with my questions and indecision. I felt so welcome there even though buying jewelry was so not my jam. After knowing a bit more, I went to a couple of custom jewelry stores but they did not have a selection to look at in the store only online and it just wasn’t a welcoming experience like I had at Jared. So I went back to Jared to look again and see what customizing could be done. Again Robyn was so patient with me. The manager Steve also helped with advice on stones. In the meantime I found the ring I wanted on Jared’s website with designer Kirk Kara and called up the designer to find out what it would take to get the ring customized from the designer but sold through Jared. I wanted the maintenance plan from Jared so that I could find a nearby location to get the ring serviced no matter where I lived rather than having to send the ring away to be cleaned. The designer was very welcoming to what I was looking for in terms of customization to the setting. Back at Jared, Robyn helped me to purchase an absolutely gorgeous natural diamond from their onsite collection. Then she and Steve worked with the designer and the Jared corporate office to get the customization that I wanted. The setting was ready a week early, Jared in Mesa set the diamond, and viola—perfection! Every time I look at this ring I am overwhelmed by happy emotions including the process with the Jared staff in Mesa to get the ring that I wanted. They were so patient with my questions, followed through all the details, kept my diamond safe until the setting was ready, and always made me feel like their best customer of the day during my many visits! I bought the wedding bands from Jared as well and Robyn made sure that the set was exactly what I wanted. I had no knowledge or confidence coming into this purchase but the staff at this Jared location made the whole experience wonderful—I am reminded of this pleasant experience every time I look at my engagement ring and this adds to the beautiful memory of my husband’s proposal and his love and trust for me to pick out rings that would bring me joy all our days. Thank you, Robyn and Steve at the whole team Jared for...

I have shopped at this Jared location for years and spent tens of thousands of dollars here. The staff has always been helpful and it has been enjoyable (they always offer a drink each time within about 2 minutes of arrival). Today, while on a long bike ride (I admit I didn't look the part of a Jared shopper with my beat up shorts and t-shirt) I took my $3000 watch (bought at Jared) for a replacement band ($300, special order, had to pay up front, had just been notified it had come in) so that I could wear it to a wedding tonight. I headed straight to the repair desk, but was intercepted by a man in a suit (later found out his name was Lucky) who rudely asked what I wanted. I tried to explain my need to get a replacement band. He demanded to see the watch (did not greet me with a hello, how are you doing, would you like a bottle of water, etc). He proceeded to replace the band himself while not once ever acknowledging me in the slightest. I did have a nice conversation with some of the other staff and patrons (all of whom were sipping their bottled water which at that point in my ride, I could have used) while Lucky took forever to replace a band and had to ask for help a few times. I stepped away from the area to make a call and when Lucky finally finished, he looked up and, instead of saying "sorry for the delay" or "thanks for waiting" or "we appreciate you business" or anything else that would be considered good customer service, he said "You can come over now........." I felt so blessed the Lucky was going to let me approach the desk to receive my watch.....that I paid for.....that I bought the band for.........that he could replace.......so that he had a job.........that I partly paid for.

Bottom line............I will continue to shop at Jared as long as Lucky is either gone or at least has the day off. I think Lucky needs to start back at the bottom and learn a little humility and drop the arrogance. Everyone who walks through Jared's door is a human being no matter how they look or what they...

Low star reviews share a common theme I noticed.. Service/repair dept. Well mine is the same, we too were escorted right to the service repair counter with wife's 3.0 ctw quad setting ring. Yes they are less then enthusiastic to service your ring, come across and non helpful and give you vibe that they either lack experience or don't care cause you didn't buy the ring at Jared stated to us within seconds they couldnt size up the ring due to the "setting". I felt like just another quick bs line to get you out of the way etc. Seems it happens alot nowadays. I looked at the wife and did well that was quick", let's go then, geez. I had the feeling as stated that I just got told a quick line and bye, not to give up. She was discouraged as the ring is tight no and will be forever. Drove to San tan mall, walked in the fist jewelry store, they looked at it and within seconds said sure we can size it up for you, it'll be about two weeks. Got the ring back today, cleanest I've ever seen it and sized up perfectly and cost was very reasonable. So jared who I've purchased multiple items from lost my business first when I purchase jewelry and guess who gained it. Yes service and repair does matter and yes I'll shop with them first next holiday due to remembering the feeling that I got the typical bs line from Jared when it came to a 9k ring that needed sizing. Seemed like such a simple thing but guess they just didn't want to tackle it or inexperience wouldnt allow them to handle a typical quad setting ring? Read reviews, similar dings for that...