Domino's Pizza — Restaurant in Miami Beach

The Absolute Worst Experience with Domino's Pizza Ever. Nightmare!!!

Where do I begin with this absolute disaster of an experience? If I could give zero stars, I would. Our recent encounter with the Domino's Pizza store in Miami was nothing short of a catastrophe.

First, we placed our order through the app, which should have been the easiest part of the process. Initially, things seemed to be going smoothly. The app showed that our order was delivered after 30 minutes. The only problem? We didn’t receive anything. Not a single slice.

We called the store, and they assured us that the driver was on his way and would contact us shortly. Spoiler alert: we never received a call. Thirty more minutes passed, and still no pizza. We called again, and once more, we were told the driver would contact us. Again, no show. Fast forward an agonizing hour and 15 minutes later, and our order FINALLY arrived – but guess what? It was stone-cold.

To add insult to injury, we ordered garlic bread and received cheesy bread instead. When we spoke to the store manager, Zolle, she nonchalantly told us that they didn't have garlic bread and just sent cheesy bread without even bothering to notify us. The audacity! They didn’t even have the decency to call and ask if that substitution was acceptable.

Of course, all the food was cold and barely edible. I expressed our immense frustration to Zolle, who claimed she would "accommodate us" with another order in two days.

Fast forward two days later, and I called to place our new order. What followed was a circus of incompetence. I was put on hold EIGHT times, each hold averaging 8 to 10 minutes. Every time a representative answered, they simply said, "Domino's, hold," and then left me hanging. This is beyond ridiculous and completely unacceptable.

In summary, our experience with the Domino's Pizza store in Miami was a nightmare from start to finish. From the non-existent delivery to the cold, incorrect order, and the complete lack of customer service, this was undeniably the worst experience we've ever had with Domino's. Avoid this store at all costs unless you enjoy frustration, cold food, and being ignored. Domino's, you've lost a...

Today Afternoon ,I made an order from the app, I made a mistake when I was putting an ingredient. I paid for the order when I finished placing the order. When I checked ,I realized that I had made a mistake ,that instead of adding pineapple to the order I added mushrooms to it. It was 2 min later thatI placed the order.Automatically ,I called the store so they could fix the mistake that I made.I contacted the manager. The manager answered me rudely, she answered To me that she did not have time for that, that the pizza was already in the oven and that removing the mushrooms to put pineapples would cost her work, I asked her if I can cancel the order ....I told her please I am allergic to mushrooms and she said she was sorry that this way I had to take the pizza even if I was allergic to mushrooms. I Waited twenty minutes to pick up my order and when I arrived The manager turned her back on me and could not attend to me. Then I asked the person who was there if she was the manager (the person who was turning her back on me) she jumped up and told me Yes I am ,Good night .I said, are you the manager and she said to me good night, I started to speak to her and every word that I said she answered me good night, good night. She did not let me say a single word, she was RUDE ,DISRESPECTFUL , WORST CUSTOMER SERVICE EVER ,UNPROFESSIONAL,UNPLEASANT. I usually bought pizza at this location ,but today was my last day. I don't usually do reviews but I feel so bad about the aptitude of the manager of this place She could not come to where I was and give me an explanation of her answer. It did not bother me if I had to buy another pizza. The one I had to take I could not eat. Totally disappointed and I hope you take into account this comment that I am doing with the aptitude of this manager .I do not think that she acts well with customers . This is not customer service and a manager that is the main thing that...

Horrible experience I order 3 pizzas to go when it was to pay the guy at register was very helpful and try to let me pay with the 100 bill but the lady making the pizza totally refused to take the bill I was clear that it was all I have in a regular customer from since I live in the area and it’s not nice I was very kind a issue to please take my bill since all I had was a 100 dollar bill on me she responded it’s not her problem to pay with card I explained that my card didn’t have found s at the time so was told not her problem the I said ok I’m going to the atm to deposit the bill and will return to pick up so I did !! When I walked in she took my card and charged me the amount and sent my order told me to come back in 20 min for pick up and I asked why she had not sent the order and she responded because I had not payed and u made clear it was a pick up order so no I had to wait again then she started Hellenic at me and telling me to walk outside and wait for the pizza I said ok but I was questioning her about why do I have to wait again after going thru this whole hassle for the 100 dollar bill and she threatened to call the police so I took my phone out and made a video of her attitude threatening a customer with the police ????? What kind of business you running here dominoes big disappointment she refuses tu give her name soy I guess mi going nameless also but have a pic but I happened...