Luxury Rentals Miami Beach — Hotel in Miami Beach

See Facebook for more accurate reviews. We rented #1208 at 1Hotel. We paid $$$. The AC went out on a hot night, 3 days in and the fan in the bathroom was not working. The “concierge” is a text platform. You will not get the same person and frequently your text will not be returned. They also do not answer after 6:30 PM so there are no emergency numbers left for you to call. After I signed my contract, the person I was corresponding with did not reply to me for five days. You will get a better sense of this service through Glassdoor reviews from employees and FB. After searching their website, I left a message with the answering service. We were told that someone will be contacting us back within 15 to 30 minutes. That did not happen. We called the resident desk, who told us that someone would be up to fix the AC and no one came. We called back an hour later and we told that they could not service our unit because this was being rented out by a third-party Luxury Miami Beach rentals, and they were the only ones that could enter the unit. no one bothered to call us to tell us that nobody was coming. The next day we had to wait for someone to come into the unit and fix the AC. We were told by the engineer that the water pan in the ceiling needed to be updated every three months and it didn’t look like that it happened. This could’ve been avoided. after about an hour, we were able to continue on with our vacation only to come home to the air conditioning, not working again and having to wait for an engineer to show up to make sure that it was fixed properly. He went to another unit to get a new thermostat. he told us that this was a known problem and that unfortunately it didn’t seem like ownership was willing to invest in updating the unit. We understand as frequent travelers that things happen. The problem here is that I spent a total of two hours with people calling me after the fact trying to follow up getting my story only to then ghost me. I think the problem is is that there’s individual owners that rent out through this management company that aren’t making enough profit and therefore not willing to upgrade their units. In addition, not having an emergency number to call is not OK. Especially when you’re dealing with the Miami Heat and an AC unit that was put in nearly 10 years ago. I spoke to someone named Grace, in Management, who assured me that this was not OK and that she would be remitting the situation. I followed up twice by email only to get no response. There were three other issues that occurred during our day. They do not make this a luxury rental. We were assured through text and it booking time that in room dining was available just like it would be with any hotel resident. It is not. In fact, there is no number to call and you do not have access to the hotel app if you are not renting through the hotel. You cannot order food to your unit from the restaurants. We were told that you can rent the hotel bikes. When we called to reserve when we were told that only hotel gas could rent them. Lastly, we did get our money back on the situation, but with the valet, we were asked to give them cash upfront for the two days that we were parking our car. My husband had to go down the street to a gas station to do that, and I thought it was shady. the hotel manager made sure that the money was returned from the person who asked us for the cash. We have traveled all over the world and actually stayed at this hotel with another service. We know that there are a couple people within luxury Miami Beach rentals that try to assist, but they are , only as good as the people surrounding them. Unfortunately management at this company could care less about you once you’ve left. I was asked what I thought was a very fair compensation for the aggravation that we went through, The lack of sleep for the AC being out, the time we spent trying to get things remedied, waiting on people not having the services that we were promised, etc. unfortunately they did not think it was warranted. We advise...

Beware of this company! We booked a rental with Luxury Beach Rentals for a family trip to Miami, spending $9,000. The day before our trip, Miami experienced severe flooding with more rain to come making it unsafe to travel. Despite the flooding being all over the national news, and clearly beyond our control, Luxury Beach Rentals refused to refund our money. They were completely inflexible, unsympathetic, and unhelpful. When I asked to speak with a manager, the guy on the phone, Jonathon said I’ve been given authorization to handle this situation, you aren’t able to talk with anyone else. He backed me into a corner with no options, no assistance. The owner of this condo unit#1120 at 1 Hotel should know how this company is representing them. They are awful people. Nobody does this.

Replying to your business response: If this is truly the owner responding, we have not received any response to our emails or requests for a callback. Your approach has been neither accommodating nor empathetic. To inform the public of the reality, while you may appear caring here, your actions tell a different story. Yesterday, we received a text from Jonathon stating that the unit we rented has not been re-rented. You are offering us a credit to stay for the days that get re-rented (if it even does), to be used by November 2024, provided the unit rents during our intended stay. Firstly, it is unlikely anyone will rent the unit given the widespread news about Miami flooding. Secondly, if the unit rents partially, we only receive a pro-rated credit, which we must use within the next four months—during hurricane season. We have already spent $25,000-$30,000 to re-route our family trip to Oahu. The money paid to your company ($9,000), along with the airfare and new hotel expenses for Oahu, will total...

Was a vacation out of a storybook. The views are magnificent. Hot tub and pool on the dock over the water. We were able to just spend the time relaxing on the dock, in the pool, in the little gazebo by the water, listening to music piped in via the outdoor speakers- amazing. Positioning of the house has the dock getting full sun from sunrise to sunset. We had a couple of nights struggling to get the hot tub and pool to be heated, but it finally did get worked out. We value privacy and it was totally private- there was construction noise from the house next door, but we appreciated that no neighbors were living there. The driveway is sealed from the street with a moving gate further enhancing security and privacy.

Towels, linens, furnishings, cleanliness- all on par with top hotel standards. We have gone to vacation rentals in the past and have had some less than positive experiences, this was quite the opposite- the facilities and views were far better than could be depicted in pictures.

We took beautiful walks up and down the Venetian Causeway, we biked right into South Beach in minutes, had jetskis delivered directly to our dock- so many ways to experience the unique beauty.

Oh, and the very first morning we saw dolphins swim by, spotted a barracuda (we think), and saw a jelly fish.

Andre, the concierge was responsive, professional,...